Careers

We're always looking for talented individuals to join our team. Browse our directory to find what’s right for you.

How to apply:

  1. Complete application form - Download Application Form
  2. Email or mail the completed application form with resume attached
* For Travel Plaza Transportation Driver/ Mechanic position, please follow instruction enclosed in the driver/mechanic application form.
* For Tachibana Enterprises Driver position, please follow instruction enclosed in the driver application form.

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Position

BILINGUAL CUSTOMER SERVICE ASSOCIATE(CHINESE/ENGLISH)

  • Description

    Greets, briefs and assists arriving and departing customers at Waikiki tour desk,hotels and the Airport. Sells and books optional tours and conduct tour promotions. Arranges tour products and programs based on requests from various clients. Assists in planning and developing new products and programs for use global inbound markets. Handles cash, credit card, traveler check and payment / refund procedures with clients.

    Requirements

    Customer service skill,1 year travel industry experience preferable,Must be able to speak, read and write English at business level,Chinese Bilingual (reading, writing, and speaking) is highly desirable. Bilingual in Korean or Japanese acceptable,Knowledge of Hawaii’s tourism infrastructure,Attention to detail, multi-tasking

  • Hours

    40 hours per week, between 7:00 a.m. - 7:00 p.m., 5 days/week, Sunday - Saturday

  • Apply

    JTB GLOBAL TRAVEL SERVICE, LLC
    Attn: Human Resources
    Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

BILINGUAL TOUR ARRANGEMENT ASSOCIATE(Japanese/English)

  • Description

    Conduct various tour estimation, tour quotation, and tour arrangements. Research and create tariffs, and collaterals based on specific market needs and pricing. Study and examine products and new programs needed for use by global inbound markets. Perform other duties as assigned.

    Requirements

    1 year travel industry experience preferable.
    Communication skills both in English and Japanese (reading, writing, and speaking) at the business level.
    Computer proficiency (MS Word, Excel).
    Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in written and verbal communication methods.
    Working knowledge of Hawaii’s tourism infrastructure

  • Hours

    Full-Time, Monday to Friday, 8am-5pm Occasional overtime required.

  • Apply

    JTB GLOBAL TRAVEL SERVICES, LLC
    Attn: Human Resources Recruitment
    818 Pine Street
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Bilingual CUSTOMER SERVICE ASSOCIATE(Japanese/English)

  • Description

    Meets and briefs Japanese tour customers from Airport. Sells, books and confirms optional tours and other items; dispatches buses to various destinations; assists customers with their tour itinerary or other needs. Locations:  Waikiki or/and Ala Moana   

    Requirements

    English/Japanese- speaking/reading/writing at business level. Basic computer skills. 1 year experience in customer service or travel industry preferred. 6 months cash handling experience preferred. Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in Japanese and English via written and verbal communication methods.

  • Hours

    FULL TIME: 8 hrs. /day, 5 days/week, Sunday - Saturday, 8:00am - 6:00pm OR 10:00am - 8:00pm. Overtime often required

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

P/T Customer Service Associate Airport (Japanese/English)

  • Description

    Part-Time: Greets, briefs and assists arriving and departing JTB customers at Honolulu Airport.  Reconfirm flights for clients.  Communicate with airlines and all departments within the JTB organization to take care of passengers’ needs.  Pre-check customers’ arrival and departure documents. Location: Honolulu Airport

    Requirements

    High school graduate. Ability to professionally and effectively communicate with employees, business partners, and clients in English and Japanese via verbal communication methods. Knowledge of Japanese tour characteristics, Japanese culture and customs. Working knowledge of basic computer systems, application programs, e-mail and standard office equipment preferred. High level of customer service skills. Basic mathematical skills. Ability to exercise self-control; ability to solve problems and complaints in a calm, professional manner. Ability to work with flexibility, accuracy and attention to detail. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner

  • Hours

    Shift work variable.20- 39 hours per week, overtime as deemed necessary.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Bilingual Tour Arrangement Supervisor(Korean/English)

  • Description

     Under general direction, conducts and supervises subordinate staff in tour arrangement duties for assigned markets such as B segment markets (non JTB customer from Japan) and global inbound markets (other than Japan, including China, Korea, and other global regions) to expand company’s global inbound business. Performs other duties as assigned.

    Requirements

    1. College degree or commensurate experience.
    2. 2 years in Sales & Planning, and/or Tour Arrangement, or similar department and/or 3 years travel industry experience preferable.
    3. Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in written and verbal communication methods.
    4. Working knowledge of Hawaii’s tourism infrastructure.
    5. Knowledge of Korean language, tour characteristics, culture and customs desirable. Ability to interpret/translate between Korean/English desirable.

  • Hours

    8 am to 5 pm Monday-Friday

  • Apply

    JTB GLOBAL TRAVEL SERVICES, LLC
    Attn: Human Resources Recruitment
    818 Pine Street
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Bilingual Customer Service Associate (Korean/English)

  • Description

    Greets, briefs and assists arriving and departing customers at Waikiki tour desk,hotels and the Airport. Sells and books optional tours and conduct tour promotions. Arranges tour products and programs based on requests from various clients. Assists in planning and developing new products and programs for use global inbound markets. Handles cash, credit card, traveler check and payment / refund procedures with clients.

    Requirements

    Customer service skill,1 year travel industry experience preferable,Must be able to speak, read and write English at business level and Korean Bilingual (reading, writing, and speaking) is a must. Knowledge of Hawaii’s tourism infrastructure,Attention to detail, multi-tasking

  • Hours

    40 hours per week, between 7:00 a.m. - 7:00 p.m., 5 days/week, Sunday - Saturday

  • Apply

    JTB GLOBAL TRAVEL SERVICE, LLC
    Attn: Human Resources
    Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Bilingual Customer Service Associate -Kona&Waikoloa (Japanese/English)

  • Description

    Under general supervision, handles arriving and departing customers of all tour types at airport, coordinates baggage movement to correct destinations, briefs tours, sells optional tours, and works with Tour Escorts for large or complicated groups. Perform other duties as assigned.  Locations: Kona Office & Hilton Waikoloa Villedge

    Requirements

    Must be fluent in spoken Japanese. Reading and writing skill in Japanese desirable. 1 year customer service in travel industry preferred. Basic computer skills.Valid State of Hawaii driver’s license. Ability to drive own vehicle or company vehicle to work locations.

  • Hours

    FULL TIME: 8 hrs. /day, 5 days/week, Sunday - Saturday, 8:00am - 6:00pm. Occasional overtime required

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

CUSTOMER SERVICE HQ OPERATION ASSOCIATE(Japanese/English)

  • Description

    Communicates, reports, solves problems and performs other liaison jobs among various tour operating areas,  Assigns, corrects, adds and revises transaction-related movements with tours using computer system,  Adjusts and distributes changes to itineraries. Makes tour adjustments, cancellations and other arrangements with various departments and business associates during arrival and departure flight delays or cancellations. Reports any major incidents during tour’s stay in Hawaii to Japan office, superiors and other responsible areas.  Communicates with tour vendors to make requests and adjustments, including occasional tour waiver requests. Acts as liaison between various handlers in case of baggage mishandlings and other incidents. Performs other duties as assigned.  Location: Waikiki 

    Requirements

    Bilingual skills (English/Japanese). Customer service skill. Computer operation skill. Must be able to take multiple actions promptly and accurately. Must be able to work under pressure. Experience in customer service in tourism preferred.

  • Hours

    FULL TIME: 8 hrs./day, 5 days/week, Sunday - Saturday, 7:30am - 6:00pm. Occasional overtime required.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources
    Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

BILINGUAL TOUR ARRANGEMENT ASSOCIATE(KOREAN/ENGLISH)

  • Description

    Conduct various tour estimation, tour quotation, and tour arrangements. Research and create tariffs, and collaterals based on specific market needs and pricing. Study and examine products and new programs needed for use by global inbound markets. Perform other duties as assigned.

    Requirements

    1 year travel industry experience preferable.
    Communication skills both in English and Korean (reading, writing, and speaking) at the business level. In addition to Korean and English, Japanese language skill is strongly desirable.
    Computer proficiency (MS Word, Excel).
    Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in written and verbal communication methods.
    Working knowledge of Hawaii’s tourism infrastructure.

  • Hours

    Full-Time, Monday to Friday, 8am-5pm. Additional working hours seasonally and periodically as required.

  • Apply

    JTB GLOBAL TRAVEL SERVICES, LLC
    Attn: Human Resources Recruitment
    818 Pine Street
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

DISPATCHER

  • Description

    Primary responsibilities include responding to service calls, coordinating transportation schedules, and organizing the delivery of materials. The position is also responsible for monitoring the schedules of their bus fleet and addressing any problems that arise during their operations. Assist customers and agents with reservations via phone or email. Also, morning shifts man the store-front and assist customers with golf products and rental clubs.

    Requirements

    Must be able to speak, read, and write in Japanese and English OR Chinese and English.
    A flexible work schedule including weekdays, weekends, and holidays.
    Must be able to operate copier, fax, phone, and radio as necessary.
    Proficiency in MS word and Excel.
    Must be able to multitask and problem solve.
    Excellent communication skill required.
    Dispatch experience preferred.
    Basic golf knowledge preferred.

  • Hours

    Full-time, 40 hours within Sunday-Saturday, 6:00am-6:00pm

  • Apply

    TACHIBANA ENTERPRISES
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu, HI 96817
    tehr@tachibana.com

MAINTENANCE PARTS CLERK

  • Description

    GENERAL STATEMENT OF RESPONSIBILITY: Performs a variety of semiskilled office work in Travel Plaza Transportation’s maintenance department. Will be the primarily responsible for tracking, updating, organizing, and reconciling TPT’s parts inventory.

    Requirements

    High school or trade school graduate or two years practical working experience in automotive and/or heavy equipment field.

  • Hours

    Office Hours Monday through Friday; Weekends and overtime occasionally.

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Attn: Mark Yokota
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    jobs@jtb-hawaii.com

Bilingual Wedding Planning Associate

  • Description

    Under general supervision, plans and develops new wedding products; contacts and negotiates with potential suppliers for future products. Makes decisions on new products’ marketability and presents to management for approval. Reviews wedding product contracts and prepares images for pamphlets. Organizes rates and conditions and submits them to other sections and JTB World Vacations.

    Requirements

    1. Business communication skills in English and Japanese required.
    2. Working knowledge of basic computer systems, application programs, e-mail and standard office equipment.
    3. High school graduate required; 2 years college level or business school training preferred.
    4. 1 year travel industry experience preferred.

  • Hours

    8:00 a.m.-5:00 p.m. 5 days per week and as deemed necessary; overtime required during busy seasons. Weekend and holiday work required. On call for emergencies.

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

FLEET MAINTENANCE MANAGER

  • Description

    Under general supervision of the Travel Plaza Director of Operations, manages the maintenance operations and general conditions of the mechanical and body and fender repair of all types of gasoline and diesel driven automotive equipment. Ensures the effective and efficient quality of maintenance operations.

    Requirements

    Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
    1. Completion of a recognized apprenticeship in automotive/equipment mechanic trade or;
    2. Two years experience as a lead automotive technician first class mechanic; or
    3. Have four years in lower classification or equivalent experience; and
    4. Have previous management experience.
    5. ASE (Automotive Service Excellence) training and certification required.

    Licenses:
    1. Possession of a valid Hawaii State Drivers License with clean drivers abstract. Must be able to pass State of Hawaii D.O.T. driving requirements for a class B, passenger endorsement, commercial driver’s license.

  • Hours

    40 hours per week, Sunday - Saturday, or as needed.

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Attn: Mark Yokota
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    jobs@jtb-hawaii.com

Bilingual Web Hotel Sales Specialist (Japanese/English)

  • Description

    Generate new partnerships with hotels on the islands of Hawaii and maintain the relationship with them to keep our pricing competitive and comparable. The position is also responsible for planning, designing, and developing the hotel booking website. The specialist also manages, updates and coordinates the website as necessary.

    Requirements

    Must be able to read, write and speak fluently in Japanese and English.
    Excellent communication and interpersonal skills required
    Computer proficiency (PC, MS office suites) required
    Travel industry experience preferred
    Web marketing experience preferred
    Experience in business to business sales
    OPT also possible

  • Hours

    Full-Time, Monday-Friday, 8:00am-5:00pm

  • Apply

    JTB HAWAII TRAVEL LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    jobs@jtb-hawaii.com

Group Reservation Associate

  • Description

    Check availability for hotels and reply to both JTB Japan and internal Group Tour Arrangement department via JTB's on-line system. Create rooming list in JTB's system or excel spreadsheet and make adjustments to hotels.

    Requirements

    2 years of work experience in office/tourism. Computer skills, including MS Word, Excel, and e-mail systems. Good communication skills in English (Japanese preferred but NOT necessary)

  • Hours

    Full Time, M-F, 8:00am – 5:00pm. Occasional overtime, as deemed necessary.

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

Bilingual (Japanese/English) Office Admin/Receptionist

  • Description

    Under general direction, plans, organizes, and provides clerical and administrative support. Receive calls/guests, determine nature of business, and direct calls/guests to the proper destinations. Responsible for assisting the Executive Director with clerical duties for the Honolulu Festival, Goodwill Golf Tournament, etc. Responsibilities: 1. Opens and secures the office reception area promptly. Keeps the reception area attractive and comfortable for guests. 2. Maintains security by issuing/retrieving guest badges, monitoring logbook. 3. Maintains validation stamps for guest parking and keys for office equipment. 4. Answers telephone promptly and directs all incoming calls to appropriate extension. 5. Greets visitors, ascertains nature of visit, announces visitors, and directs them to appropriate office or individual. 6. Coordinates mail (Inter-office, Us Postal, or other courier usage) 7. Assist/collaborates with both company Intranet and Bi-Weekly Bulletin postings. 8. Creates in-house picture ID for employees. 9. Assists/coordinates company-wide participation in various company events. 10. Coordinates general maintenance of company cars. 11. Update company organization chart/emergency organization/emergency tree/telephone directory/floor layout 12. Processing visa documentation for qualified JTB employees 13. Translation of materials 14. Performs other duties as assigned.

    Requirements

    Requirements:
    1. High school diploma.
    2. 2+ years of office/clerical experience.
    3. Ability to professionally and effectively communicate in English and Japanese (Speaking, Reading & Writing at business level)
    4. Knowledge of telephone operation and etiquette.
    5. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner.
    6. Working knowledge and skills with basic computer systems and software, application programs, presentation programs, e-mail and standard office equipment.
    7. Basic mathematical skills.
    8. Ability to handle multiple tasks simultaneously.
    9. Ability to work with concentration, accuracy, and attention to detail.

  • Hours

    Full Time, M-F, 8:00am - 5:00pm

  • Apply

    JTB HAWAII, INC
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

TOUR GUIDE (JAPANESE)

  • Description

    Escort individuals or groups on sightseeing tours or through places of interest, such as commercial establishments, public buildings, art galleries or museums, and other visitor attractions. Also assist clients in activities that require communications with a third party, such as hotel check-ins and check-out procedures, restaurant menu selections, technical visits and site inspections.

    Requirements

    Ability to speak Japanese at a conversational level
    Ability to read and write in Japanese and English preferred
    Must be able to talk (narrate) during guide assignments including, but not limited to, while sitting in a moving vehicle
    Must be able to sit for long periods of time in a moving vehicle
    Must be able to escort customers from one location to another, including standing for periods of time to wait
    Must be able to obtain airport badges
    Ability to work cooperatively with others, deal constructively with conflict, handle stressful situations, and solve problems and complaints in a timely, professional manner

  • Hours

    Variable hours, Sunday-Saturday

  • Apply

    TACHIBANA ENTERPRISES, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu, HI 96817
    tehr@tachibana.com

F.I.T. / MEDIA ASSOCIATE

  • Description

    Under general supervision, arranges itineraries for inbound Japanese Group and FIT/Media tours, including hotels, meals, transportation, optional tours, and other special requests.

    Requirements

    At least 2 years of work experience in office setting. Computer skills, including MS Word, Excel, and e-mail systems. Communication skills both in English and Japanese (reading, writing, and speaking) at the business level.

  • Hours

    Full Time, M-F, 8:00am – 5:00pm. Occasional weekends, holidays, and afterhours, as deemed necessary.

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

GROUP TOUR ARRANGEMENT ASSOCIATE

  • Description

    Under general supervision, arranges itineraries for inbound Japanese Group and FIT tours, including hotels, meals, transportation, optional tours, and other special requests.

    Requirements

    At least 2 years of work experience in office setting. Computer skills, including MS Word, Excel, and e-mail systems. Communication skills both in English and Japanese (reading, writing, and speaking) at the business level.

  • Hours

    Full Time, M-F, 8:00am – 5:00pm. Occasional weekends, holidays, and afterhours, as deemed necessary.

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

M.I.C.E. (Meetings, Incentives, Conferences & Events) Associate

  • Description

    1. Coordinates sales efforts of events for groups and individual customers. 2. Researches and reviews tour and customers’ requirements, and utilizes information to create related programs for the worldwide market. 3. Plans, sells, organizes, arranges, inputs data into TOGO system and coordinates special events for various group tours and individual customers. Transmits details of tour arrangements to personnel in all departments of JTB Hawaii and to sales offices in Japan. 4. Researches and analyzes event-related programs. Consults and negotiates with business partners to arrange special events. 5. Researches and responds to event related inquiries from all clients; solves problems. 6. Coordinates and attends event-related functions, site inspections, and meetings. 7. Meet with tour escorts or organizers to coordinate event details with all involved parties. 8. Assists in coordinating group tours and individual tours for annual events such as Honolulu Marathon, Honolulu Festival and the Great Aloha Run.

    Requirements

    At least 2 years of work experience in office and event planning/coordination. Computer skills, including MS Word, Excel, and e-mail systems. Communication skills both in English and Japanese (reading, writing, and speaking) at the business level.

  • Hours

    Full Time, M-F, 8:00am – 5:00pm. Occasional weekends, holidays, and afterhours, as deemed necessary.

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

BILINGUAL HOTEL PURCHASING ASSOCIATE

  • Description

    Under general supervision, reviews, negotiates, coordinates, and establishes all contracts with hotels and other business partners. Updates and maintains tariff data in various computer systems, and distributes data to relevant departments and JTB companies for reference and publishing. Updates contract information and distributes to relevant departments. Researches and prepares information to be updated in JTB Hawaii homepage. Compiles relevant data for research purposes. Establishes and maintains a viable communication network and good relationships with business partners. Coordinates with other departments for promotion and development of new programs.

    Requirements

    2 years of work experience in office/tourism. Computer skills, including MS Word, Excel, and e-mail systems. Communication skills both in English and Japanese (reading, writing, and speaking) at the business level.

  • Hours

    Full-time, M-F, 8:00am - 5:00pm (some overtime work)

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

BILINGUAL SALES & MARKETING ASSOCIATE

  • Description

    Increase/establish new business opportunities with various business partners. Assist in overlooking the overall business at Travel Plaza. Promote Travel Plaza and new F.I.T. business. Conduct market research to gather information on customer needs. Compiles data as needed. Work directly with customers, as needed. Attend inspections of various tours to ensure minimum standards are being maintained.

    Requirements

    2 years of work experience in sales/marketing. Computer skills, including MS Word, Excel, and e-mail systems. Communication skills both in English and Japanese (reading, writing, and speaking) at the business level.

  • Hours

    Full Time, M-F, 8:00am – 5:00pm. Occasional weekends, holidays, and afterhours, as deemed necessary.

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

BILINGUAL PLANNING & PURCHASING ASSOCIATE

  • Description

    Reviews various contracts to ensure proper conditions are met. Inputs necessary data into various systems. Negotiates rates/conditions with various business partners, as necessary. Communicates with business partners and counterparts in other countries by email/phone. Updates websites to ensure information accuracy. Compiles data as needed. Provides tariffs to relevant partners. Create and/or proofreads printed materials to ensure accuracy. Creates sales tools to help promote sales. Attend Fam tours to check on quality and safety.

    Requirements

    Must be able to use office equipment including copier, fax, phone, printer as well as PC and MS office software at a proficient level
    Ability to speak, read, and write in Japanese and English (Business level)
    Must be detail-oriented
    Must have at least 1 year of work experience in admin/clerical jobs.

  • Hours

    Full Time, M-F, 8:00am – 5:00pm. Occasional weekends, holidays, and afterhours, as deemed necessary.

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

BILINGUAL CALL CENTER ASSOCIATE (JAPANESE/ENGLISH)

  • Description

    Handle customer inquiries through telephone and email. Research required information using available resources. Manage and resolve customer complaints. Provide customers with product and service information. Process reservations, forms and applications. Identify and escalate priority issues. Document all call information according to standard operating procedures. Provide excellent service to customers. Follow up on claims until finding a solution. Send complaints from customers to the companies providing the services. Premium pay available for overnight shifts (10pm-8:30am), upon successful training completion (hours during the training period is 5pm-11pm)

    Requirements

    Bilingual in Japanese and English language (speak/read/write)
    Computer proficiency (MS Word, Excel)
    Some experience in a call center or customer service environment
    Good data entry and typing skills
    Ability to perform multiple tasks simultaneously
    Attention to detail
    Ability to resolve conflicts and complaints from customers in an effective and friendly manner
    Ability to work under pressure
    Ability to work a flexible schedule, including weekends preferred

  • Hours

    Full-Time, 40 hours within Sunday-Saturday 7:00am-7:30pm (1:00pm-11:00pm at least once a week); Part-Time, less than 40 hours within Sunday-Saturday 5:00pm-11:00pm OR 10:00pm-8:30am

  • Apply

    TACHIBANA ENTERPRISES, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu, HI 96817
    tehr@tachibana.com

WAREHOUSE ASSOCIATE

  • Description

    Handle and distribute packages to customers at the airport and other locations as needed from the warehouse located near the Honolulu International Airport. Take orders through phone, fax, and email, or directly from the airport customers, and input orders on the computer. Receive payments from airport customers.

    Requirements

    Must have a clear driving history and a valid driver's license
    Must be able to obtain an airport badge
    Must be able to lift up to 50 lbs
    Must be able to speak, write, and read in English and Japanese
    Basic computer skills

  • Hours

    Part-Time, Sunday-Saturday 7:00am-6:00pm (must have flexible availability)

  • Apply

    TACHIBANA ENTERPRISES, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu, HI 96817
    tehr@tachibana.com

FULL TIME RESERVATIONS & SCHEDULING ASSOCIATE

  • Description

    GENERAL STATEMENT OF RESPONSIBILITIES: Under general direction of the Travel Plaza Transportation Reservations Manager, receives all vehicle reservation bookings and movements for inbound and outbound Japanese and local tours. Records and distributes orders for transportation movements upon request by JTB Hawaii Travel, LLC and other vendors. Assigns vehicles and jobs to drivers and ensures that all movements run smoothly. PRIMARY ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: RESERVATIONS 1. Reviews, changes, adjusts, cancels and finalizes all vehicle reservation bookings for inbound and outbound Japanese tour groups and local tour groups, one day prior to the actual booking date. 2. Ensures that all reservations and bookings via Maui tour agents are created and kept until one day prior to arrival movement. 3. Makes adjustments due to changes in transportation order trip sheet and for new requests or cancellations. Inputs and updates all changes in computer system and finalizes all arrangements made one day prior for Group, FIT, PCC, Kualoa, and special tour arrivals. 4. Compiles each day’s Trip Sheet work, including future booking faxes from Maui tour agents and westbound preliminary bookings. 5. Finalizes and communicates reservation and booking information to TPT dispatch, tour agents, restaurants, National Park Services, optional tour vendors, and other related business partners. 6. Creates new Trip Sheet when receiving last-minute bookings (less than the day of or prior to) arrival. Updates the order by inputting information on the computer as needed and maintains files. 7. Issues meal vouchers, parking vouchers and any necessary passes for each group. 8. Communicates with and assists customers, group coordinators, tour escorts, business partners, and JTB offices in both Honolulu and Maui by referring to the preliminary order sheet. 9. Provides necessary information to TPT dispatch, vendors, tour agents or affiliated companies. SCHEDULING 1. Assigns vehicles and jobs to drivers and ensures that all movements run smoothly. Coordinates movements with Dispatch. 2. Coordinates activities of operators of motor coaches, mini buses, vans and limousines to transport passengers according to schedule. 3. Prepares schedule, determines number of vehicles and trips to be run, assigns vehicle operators to runs. Prepares schedule indicating times or arrival and departure of vehicles at drop off points or indicating where transfer passengers can be picked up. 4. Records movement and location of vehicles and drivers to inform other departments regarding current schedules and routes. SECONDARY FUNCTIONS AND RESPONSIBILITIES: 1. Assists Dispatch with irregular or special transportation movements. 2. Occasionally meets with tour agents, tour escorts and business partners to check on quality of service. 3. Performs other duties as required.

    Requirements

    KNOWLEDGE, SKILLS, AND ABILITIES:
    Skills: Ability to plan, organize and assign the activities of the drivers. Basic computer skills and ability to work on software programs such as Word, Excel, PowerPoint, Access and Macro.
    Knowledge: Knowledge of the tour industry, tour movements, arrangements (wedding, school, specialty). Working knowledge of Hawaii’s tourism infrastructure, understanding of different countries’ tour characteristics and needs.
    Education/Training: Any combination equivalent to education and experience that provides the required knowledge and skills is qualifying.
    1. High School degree or equivalent
    2. Directly related work experience between two and three years.

    MENTAL DEMANDS:
    1. Requires following specific instructions and working with established procedures, maintaining reliable work attendance.
    2. Ability to work independently and work cooperatively with others; ability to work with others in a friendly and positive manner.
    3. Requires basic mathematical skills and the ability to problem solve.
    4. Requires handling multiple tasks and stressful situations.
    5. Requires working effectively under narrow time limitations to produce results.
    6. Must be able to make quick decisions and solve problems/complaints in a timely and professional manner.

    PHYSICAL DEMANDS:
    Physical abilities consistent with job duties. Light tasks normally found in an office environment. Occasionally lifts file boxes, printed data and documents weighing up to 25 pounds.

  • Hours

    Full-time: 40 hours per week, Sunday-Saturday. 3 Shifts: 7:30 a.m. to 4:30 p.m., 8:00 a.m. to 5:00 p.m. and 9:00 a.m. to 6:00 p.m.

  • Apply

    Travel Plaza Transportation LLC
    Attn: Mark Yokota
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    jobs@jtb-hawaii.com

RADIO DISPATCHER

  • Description

    Under general direction of Travel Plaza Transportation’s Dispatch Operations Manager (Oahu) or Manager (Maui) and other dispatch management personnel, receives, records, and distributes requests for transportation movements upon request by JTB Hawaii, Inc. Assigns vehicles and jobs to drivers and ensures that all movements run smoothly.

    Requirements

    PRIMARY ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
    1. Coordinates activities of operators of motor coaches, limousines, vans, and buses to transport passengers according to schedule.
    2. Prepares schedule; determines number of vehicles and trips to be run; assigns vehicle operators to runs. Prepares schedules indicating times of arrival and departure of vehicles at drop off points or where transfer passengers can be picked up.
    3. Records movement and location of vehicles and drivers to inform other departments regarding current schedules and routes.
    4. Receives telephone or radio reports of accidents, delays, equipment breakdowns and other operating or maintenance difficulties.
    5. Reports difficulties and dispatches orders to other divisions/departments to maintain or restore service and schedules.
    6. Dispatches extra vehicles and emergency crews to scene of accident or breakdown, advising them of location of trouble.
    7. Maintains log of scheduled runs, numbers of vehicles, and names of drivers.
    8. Records calls and emergencies.
    9. Makes report of all accidents.

    SECONDARY FUNCTIONS AND RESPONSIBILITIES:
    1. Completely trained in data input and two other areas which include E-Shift, ME-Shift, M-Shift, L-Shift, with least amount of supervision in trained areas.
    2. Performs other duties as required.

    KNOWLEDGE, SKILLS, AND ABILITIES
    Education/Training: Any combination equivalent to education and experience that provides the required knowledge and skills is qualifying:
    1. High School degree or equivalent.
    2. Directly related work experience between one and two years.

  • Hours

    Full-time: 40 hours per week, Sunday - Saturday, or as needed. Shift work.

  • Apply

    Travel Plaza Transportation LLC
    Attn: Mark Yokota
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    jobs@jtb-hawaii.com

BILINGUAL (JAPANESE/ENGLISH) CUSTOMER SERVICE REP

  • Description

    Under general supervision the Customer Service Rep (CSR) assists customers using the Oli Oli Walker, buses, trolleys, and other modes of transportation at various locations. Monitors the traffic flow and adjusts the timing between Walkers by communicating with drivers and TPT dispatch.

    Requirements

    PRIMARY ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
    1. Provide excellent customer service and a stress free experience for all of our valued customers, and follow company guidelines with regards to passenger safety.
    2. Assist customers using the Oli Oli Walker and other modes of transportation at various locations by answering schedule related questions, and other general customer service questions (i.e. giving directions to various landmarks/properties in and around the Walker routes.)
    3. Closely monitors the timing of the Walkers according to the published schedule and makes necessary adjustments to the timing by communicating with drivers and dispatch
    4. Assists in the loading and unloading of passengers at the various stops.
    5. When needed remind passengers of the safety and operational rules of riding the Oli Oli Walker and all other modes of transportation.

  • Hours

    Work varying shifts, weekends, and holidays.

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Attn: Mark Yokota
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    jobs@jtb-hawaii.com

BENEFITS SPECIALIST

  • Description

    Responsible for coordinating administration of corporate benefit programs such as medical insurances, dental insurance, group life insurance, long term disability insurance, 401(k), Flex Spending Account program, service award, TDI, Worker’s Compensation, FMLA, etc.

    Requirements

    Atleast 4 years of experience in benefits administration. • Knowledge of principles and practices of personnel administration, applicable Federal and State laws and regulations related to benefit programs. Excellent verbal and written business communication skills. Ability to handle multi-tasks with high level of organizational skills and attention to detail. Skills in operating office automation systems and computer programs .

  • Hours

    Full-time, M-F, 8:00am - 5:00pm (some overtime work)

  • Apply

    JTB HAWAII, INC>
    ATTN: Victor Sokabe
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

ACCOUNT PAYABLE

  • Description

    Verifies vendor invoices. Checking against data in the bill-check module such as contract rates, itinerary codes, service count and customer charges. Process billing transactions by properly selecting and adjusting items for payment. Generates bill-check systems reports and analyze integrity of payment against corresponding service revenue and items not processed in the bill check. Under supervision of accounting Supervisor, work with planning/contract department and vendors to resolve discrepancy rate and contract.

    Requirements

    Ability to work with concentration, accuracy, and attention to detail. Excellent data entry and typing skills. Ability to work under pressure to meet deadlines. Working knowledge of computerized accounting system and other basic computer skills, application programs and e-mail. Basic mathematical skills. Knowledge of GAAP desirable. High school graduate (but college degree preferred)

  • Hours

    Full Time, M-F, 8:00am – 5:00pm. Occasional weekends, holidays, and afterhours, as deemed necessary.

  • Apply

    JTB HAWAII, INC.
    Attn: Victor Sokabe
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

WEDDING ADVISOR

  • Description

    Meets and advises wedding couples. Sells, books, and confirms wedding package fringe options and other items, including regular optional tours, upon couples’ requests. Assists couples with preparations for wedding ceremony.

    Requirements

    1. High school graduate.
    2. 6 months experience in travel industry preferred.
    3. Ability to speak, read and write Japanese and English required.
    4. Working knowledge of basic computer systems, application programs, e-mail and standard office equipment.
    5. Knowledge of telephone operations, telephone etiquette and business protocol.
    6. 10-key, basic math, and cash-handling skills.
    7. Excellent customer service skills.

  • Hours

    Full-time, Shift schedule between 7:00am - 6:00pm. Must be able to work weekends and holidays.

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Victor Sokabe
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

LOOK TOUR ARRANGEMENT ASSOCIATE (F/T)

  • Description

    Arrange tours and all tour-related requests including hotel room reservations, meals, tour programs, etc. coordinating arrangements with other departments and business partners.

    Requirements

    High school diploma or commensurate experience (2 years of work experience in office). Computer skills, including MS Word, Excel, and e-mail systems. Communication skills both in English and Japanese (reading, writing, and speaking) at the business level.

  • Hours

    Full-time, M-F, 8:00am - 5:00pm (some overtime work)

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

JAPANESE SPEAKING CDL DRIVER

  • Description

    Drives vehicles to transport passengers over specified routes according to time schedule. Driver must be able to speak Japanese with a native level proficiency.

    Requirements

    Education: High school or trade school degree or general education degree (GED).

    Certificates, Licenses, Registrations: . Possess a current drivers license; qualify and maintain CDL B with Passenger and Air Brake Endorsements. Pass a company medical facility CDL physical examination and produce a clean drug screen and possess a DOT Physical Medical Certificate of Physical Qualification. Provide a clean driving abstract.

  • Hours

    Full Time - must be available 7days a week for variable shift work.

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Attn: Mark Yokota
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    jobs@jtb-hawaii.com

DIESEL MECHANIC 3rd Class

  • Description

    Performs a variety of semiskilled work in servicing, maintaining and repairing automotive and other mechanical equipment; assists skilled technicians with repairs and replacement of tires, engines, transmissions, A/C components, batteries, brakes and bodywork

    Requirements

    Education/Training/Experience: High school or trade school graduate or two years practical working experience in general automotive and/or heavy equipment, or general mechanical field.

    Licenses: Possession of a valid Hawaii State Drivers License. Must be able to pass State of Hawaii D.O.T. driving requirements for a class B, passenger endorsement, commercial driver’s license.

  • Hours

    Shift Work

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Attn: Mark Yokota
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    jobs@jtb-hawaii.com

ENGLISH SPEAKING CDL DRIVER

  • Description

    Drives vehicles to transport passengers over specified routes according to time schedule. Positions available on Oahu and Maui.

    Requirements

    Requirements: Possess a current drivers license; qualify and maintain CDL B with Passenger and Air Brake Endorsements. Pass a company medical facility CDL physical examination and produce a clean drug screen and possess a DOT Physical Medical Certificate of Physical Qualification. Provide a clean driving history.

  • Hours

    Shift Work

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Attn: Mark Yokota
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    jobs@jtb-hawaii.com