Careers

We're always looking for talented individuals to join our team. Browse our directory to find what’s right for you.

How to apply:

  1. Complete application form - Download Application Form
  2. Email or mail the completed application form with resume attached
* For Travel Plaza Transportation Driver/ Mechanic position, please follow instruction enclosed in the driver/mechanic application form.
* For Tachibana Enterprises Driver position, please follow instruction enclosed in the driver application form.

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Position

CUSTOMER SERVICE – RENT A CAR (Japanese/English)

  • Description

    Provide customer service for Rent-A-Car reservations and walk-in customers, such as providing information about the rental cost and policy, taking bookings, and completing paperwork with the customers. The position also requires resolving overdue rentals and responding to customer complaints. Also respond to phone and email inquiries. Must be willing to work at all Nippon Rent a Car locations within Waikiki: Discovery Bay, DFS T Galleria, Waikiki Beach Marriott

    Requirements

    Bilingual in Japanese and English language (speak/read/write)
    Computer proficiency (MS Word and Excel, email)
    Ability to work with alertness, attention to detail, and handle multiple tasks simultaneously
    Ability to work under pressure
    Ability to work a flexible schedule, including weekdays, weekends, and holidays

  • Hours

    Full-time (40 hours/week) or Part-time, (less than 40 hours/week), Sunday-Saturday, 7:00am-6:00pm

  • Apply

    TACHIBANA ENTERPRISES
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu, HI 96817
    tehr@tachibana.com

ON-CALL BILINGUAL CUSTOMER SERVICE ASSOCIATE ( Korean/ENGLISH)

  • Description

    Under general supervision, provides customer service (meet & greet, briefing & explanation, tour coordination, product promotion & sales) to clients from global inbound markets.  Assist in developing post-arrival tour products, programs, and collaterals to increase sales revenue from global inbound market.

    Requirements

    1 year travel industry experience preferable. Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in written and verbal communication methods. Working knowledge of Hawaii’s tourism infrastructure. Knowledge of Korean language, tour characteristics, culture and customs desirable. Ability to interpret/translate between Korean/English, and Korean/Japanese desirable. Working knowledge of basic computer systems, application programs, e-mail, Powerpoint and standard office equipment. Additional knowledge of web-related software and programs desirable. Problem solving and organizational skills. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly, professional, and positive manner.

  • Hours

    On-call typically works only when needed or assigned. Number of days and hours scheduled will vary.

  • Apply

    JTB GLOBAL TRAVEL SERVICE, LLC.
    Attn: Human Resources
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

On-Call Bilingual Customer Service Associate (Mandarin Chinese/English)

  • Description

    Under general supervision, provides customer service (meet & greet, briefing & explanation, tour coordination, product promotion & sales) to clients from global inbound markets.  Assist in developing post-arrival tour products, programs, and collaterals to increase sales revenue from global inbound market.

    Requirements

    1 year travel industry experience preferable. Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in written and verbal communication methods. Working knowledge of Hawaii’s tourism infrastructure. Knowledge of Chinese language, tour characteristics, culture and customs desirable. Ability to interpret/translate between Chinese/English, and Chinese/Japanese desirable. Working knowledge of basic computer systems, application programs, e-mail, Powerpoint and standard office equipment. Additional knowledge of web-related software and programs desirable. Problem solving and organizational skills. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly, professional, and positive manner.

  • Hours

    On-call typically works only when needed or assigned. Number of days and hours scheduled will vary.

  • Apply

    JTB GLOBAL TRAVEL SERVICE, LLC.
    Attn: Human Resources
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

GUIDE/GIFT COORDINATOR (JAPANESE/ENGLISH)

  • Description

    Under general direction of the Daily Service Assistant Manager, accepts requests for guide assignments by JTB Hawaii Travel, LLC and/or any other affiliated business partners, and assigns tasks to our guides or contracted freelance guides. Ensure that all of the guide operation goes smoothly and maintain customer satisfaction. For Daily Gift Operation, assembles gift baskets according to the orders received by JAS and delivers them to designated locations which mainly consist of Waikiki hotels.

    Requirements

    Must have 1 year of customer service or equivalent experience.
    Must be able to speak, read, and write in Japanese and English.
    Computer proficiency (including emails, Word, Excel).
    Must have a valid Hawaii driver license, a clean driving history, and pass the company's physical exam.
    Must be able to clear the Department of Transportation background checks to obtain an airport badge.
    Ability to communicate effectively via written and verbal communication methods.
    Ability to lift up to 25 pounds.
    Must be able to work a flexible working schedule including weekdays, weekends and holidays.

  • Hours

    Full-Time, Sunday-Saturday, between 8am-6pm

  • Apply

    Tachibana Enterprises, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    tehr@tachibana.com

Bilingual Sales&Marketing/CS Assistant Manager_Kona/Maui (Japanese/English)

  • Description

    Under direction of the managerial staff, carries out policies and procedures set forth by the company as they pertain to the successful operation of Kona office, Kona airport, ‘OliOli Telephone Center, Maui office, hotels and harbors. Collaborates with staff at Honolulu office to develop, maintain and execute the marketing and sales programs of both Kona office and Maui office, establish clientele and achieve long-term goals of the company. Assists in generating sales to agents, wholesalers, and other clientele in the Japan marketplace by promoting JTB services. Oversees subordinate staff in their duties of providing efficient and friendly customer service to all clients at Maui and Big Island including at Kauai and Lanai as needed. Comprehends every aspect of section responsibilities, and is able to assume any of those operations at any time. Work location/ Kailua-Kona , Big Island

    Requirements

    3 years progressively more responsible work experience in travel industry, plus 3 years supervisory experience or equivalent combination of experience and education. Communication skills in English; ability to read, write and speak Japanese; ability to communicate all customers in a friendly and courteous manner required. Supervisory skills and training skills. Strong personnel management skills and ability to enforce Federal, State and company regulations. High level of customer service skills. Knowledge of Hawaii’s tourism infrastructure. Knowledge of Japanese tour characteristics, Japanese culture, customs and protocol. Working knowledge and skills with basic computer systems and software, application programs, e-mail and standard office equipment. Ability to create spreadsheets, sales inputs/outputs, other documentation and business correspondence. Planning and organizational skills to develop every aspect of business related to structure, customer services and employees. Resides in Big Island is required. Ability to travel between Oahu, Kona and Maui. Ability to exercise self-control and handle stressful situations; ability to handle angry customers. Ability to work cooperatively with others and deal constructively with conflict. Ability to work under pressure to meet deadlines. Ability to handle multiple tasks simultaneously. Ability to handle confidential information in a discreet manner. Possession of Hawaii State Driver’s license required.

  • Hours

    5 days per week with varying as needed. Weekend and holiday work required. On call for emergencies 24 hours a day schedule. May entertain VIPs after office hours. Performs Japanese Answering Service on-call duties from 06:00 p. m. through 08:00 a. m.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Dispatcher

  • Description

    Under general direction of Travel Plaza Transportation’s Dispatch Operations Manager (Oahu) or Manager (Maui) and other dispatch management personnel, receives, records, and distributes requests for transportation movements upon request by JTB Hawaii, Inc. Assigns vehicles and jobs to drivers and ensures that all movements run smoothly.

    Requirements

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages. Knowledge of the tour industry, tour movements, and arrangements. Must be English-speaking, have the ability to write routine reports and correspondence. Ability to plan, organize and assign the activities of the drivers.

  • Hours

    Full-time: 40 hours per week, Sunday - Saturday, or as needed. Shift work. Between hours of 3:00am - 11:30pm.

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    jobs@jtb-hawaii.com

Bilingual Planning&Arrangement Specialist (Japanese/English)

  • Description

    Consults, proposes, negotiates, arranges, and confirms inbound Japanese Group and FIT tours’ hotels, meals, transportation, optional tours and other special requests; reviews and finalizes tour files and itinerary.  Negotiates cost and net with both Japan offices and business partners to ensure tour profitability and department income budget. Provides professional consultation to Japan sales offices and regional offices in overall coordination and management of the tour itinerary; provides assistance to coworkers as required. Enters and updates itinerary details/status in computer system, and sends confirmation of arrangements to Japan offices, suppliers, and business partners. Reviews and verifies tour files and itinerary to ensure that transportation, accommodation and customer service needs are met; implements and maintains tour arrangement standards to ensure prompt, error-free operation and customer satisfaction. Responds to inquiries from Japan offices in a timely manner. Finalizes tour files accurately with updated information prior to transmitting to Customer Service Headquarters. Establishes and maintains good communications with sales offices and regional offices in Japan. Conduct meetings with other department to handle large group arrangement and Customer service. In collaboration with Assistant Manager and Manager, plans and discusses departmental goals; carries out organizational policies, objectives, and programs for Division. Calculates and sends estimations of tour costs to Japan offices and reports to superior. Explains and enforces departmental and company policies and procedures. Performs other duties as assigned.

    Requirements

    College graduate or commensurate experience.
    Approximately 3 to 5 years progressively more responsible work related experience in travel industry and 1 year of supervisory experience.
    Ability to professionally and effectively communicate with employees, business partners, and clients in English and Japanese via written and verbal communication methods.
    Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner.
    Strong interpersonal skills to communicate and negotiate with inside and outside sources.
    Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs.
    Working knowledge and skills with basic computer systems and software, application programs, presentation programs, e-mail and standard office equipment.
    Working knowledge of JTB’s in-house computer applications and systems.
    Working knowledge and understanding about what JTB group sales in Japan does.
    Ability to type Japanese documents using English keyboard.

  • Hours

    40 hours per week, 8:00 a.m. – 5:00 p.m. Monday-Friday, or as deemed necessary. Heavy work seasonally and periodically

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

WEB PLANNING MANAGER (JAPANESE/ENGLISH)

  • Description

    Under general direction of General Manager-Web Business, supervises staff in planning, designing, developing, managing, and coordinating all websites managed by JTB Hawaii Inc. and related LLC companies, and coordinates the initial process of business initialization of these programs. Manages and finalizes all coordination of website production including, but not limited to, designing and updating through correspondence with suppliers, business partners, and customers for any inquiries. Essential Functions:

  • Supervise and assist subordinate staff in planning, designing, developing, managing, and coordinating the creation of information on all JTB Hawaii’s websites.
  • Plan and promote marketing strategies to increase web sales.
  • Study and maintain updated knowledge of web development, web design, and web marketing strategy issues to coordinate the development and evolution of all of JTB Hawaii’s websites utilizing internal and external resources.
  • Coordinate the maintenance of updated and revised information to be distributed to external sources via the website. Coordinate with other departments or businesses to collect, correct, and edit the information and to translate to Japanese context, if necessary; upload the data in a timely manner according to the established procedure.
  • Review procedures and improve effectiveness of department operations to maintain a high level of work accuracy and productivity.
  • Analyze and resolve work problems, respond to and assist staff members in solving work problems. Resolve conflicts among staff members.
  • Supervise, direct, counsel, train, motivate, educate, and evaluate job performance of staff members, with rewards and disciplines as necessary.
  • Use web marketing strategies and skills such as SEO and SEM to create web special promotions and tools to increase sales.
  • Meet with other departments to discuss web-related needs and adjust the website if necessary.
  • Plan, delegate, manage, coordinate, and follow up on work assigned to subordinates; determine work procedures, prepare and adjust work schedules, expedite workflow to meet deadlines, and maintain a high level of work accuracy and productivity. Direct staff members in improving quality of service.
  • Work with supervisory staff to monitor staff attendance, supervise, train, counsel, and motivate to execute their job responsibilities to achieve departmental goals; evaluate job performance, and take appropriate action as need.
  • Determine standard work procedures; prepare and adjust work schedules; determine work assignments to level the workload among staff members; input, approve, and adjust daily attendance using the time clock system.
  • Explain departmental and company policies and procedures to department staff and enforce these regulations.
  • Educate self and the subordinates to learn new skills, information, structure, techniques of web related, and maintain updated knowledge of web sales business.
  • Handle human resources related matters that include, but not limited to: establishing the staffing plans and hiring requests, interviewing and making decisions on hiring, managing work schedules, appraising and rewarding the employees’ performance, mentoring and counseling staff, addressing complaints and resolving problems, and taking disciplinary actions.
  • Requirements

    College degree or commensurate experience.
    A minimum of 6 years of related work or industry related experience, including training in data management, communications, and web development and marketing, with a minimum of 3 years in a supervisory capacity.
    Ability to professionally and effectively communicate with employees, business partners, and clients in English and Japanese via written and verbal communication methods.
    Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner.
    Supervisory skills including, but not limited to, effectively and constructively resolving conflict.
    Interpersonal skills to communicate and negotiate with inside and outside sources, and to control subordinate staff.
    Strong personnel management skills and ability to enforce Federal, State, and company labor and employment regulations.
    Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. Knowledge of tour arrangement and operation.
    Knowledge of JTB’s internal tour programs, contents, and related products.
    Working knowledge and skills with basic computer systems, application programs, e-mail, and standard office equipment. Additional knowledge of web-related software and programs.
    Working knowledge of web security including the treatment of customer’s personal information and legal rights of online contents such as pictures and articles.
    Ability to maintain continuous professional, positive relationships within section, with other departments, customers and business partners.
    Ability to deal constructively with conflict.
    Valid Hawaii driver’s license and clean driver history preferred.
    Web marketing experience preferred.

  • Hours

    Full-time, M-F, 8:00am - 5:00pm

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Bilingual Customer Service Associate(Mandarin Chinese/English)

  • Description

    Under general supervision, provides customer service (meet & greet, briefing & explanation, tour coordination, product promotion & sales) to clients from global inbound markets.  Assist in developing post-arrival tour products, programs, and collaterals to increase sales revenue from global inbound market.

    Requirements

    1 year travel industry experience preferable. Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in written and verbal communication methods. Working knowledge of Hawaii’s tourism infrastructure. Knowledge of Chinese language, tour characteristics, culture and customs desirable.  Ability to interpret/translate between Chinese/English, and Chinese/Japanese desirable. Working knowledge of basic computer systems, application programs, e-mail, Powerpoint and standard office equipment. Additional knowledge of web-related software and programs desirable. Problem solving and organizational skills. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly, professional, and positive manner.

  • Hours

    40 hours per week, Sunday through Saturday, between 8:00 a.m.–6:00 p.m., and as deemed necessary. Additional working hours seasonally, periodically and as required.

  • Apply

    JTB GLOBAL TRAVEL SERVICE, LLC.
    Attn: Human Resources
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

LOOK TOUR ARRANGEMENT ASSOCIATE (JAPANESE/ENGLISH)

  • Description

    Arrange tours and all tour-related requests including hotel room reservations, meals, and tour programs by coordinating arrangements with other departments and business partners. This is a back-office position, where most duties are completed via computer (email, reservation systems, etc.) and occasional phone calls.

    Requirements

    High school diploma or commensurate experience.
    Computer skills, including MS Word, Excel, and e-mail systems.
    Detail oriented.
    Communication skills both in English and Japanese (reading, writing, and speaking) at the business level.

  • Hours

    Full-time, M-F, 8:00am - 5:00pm

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Sales&Planning Manager

  • Description

    Under general direction, manages and oversees subordinate staff in marketing, purchasing, sales and planning, promotion, and price quotation of programs for global and US domestic travel markets to expand company's inbound business. Also manages and oversees subordinate staff in developing products, schemes, programs, and collaterals to further production in the inbound market, and coordinates with related departments, suppliers, and vendors.Perform other duties as assigned.

    Requirements

    College degree or commensurate experience.
    5 years in Sales & Planning, and/or Tour Arrangement, or similar department and/or 7 years travel industry experience preferable.
    Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in English. Ability to communicate in Japanese language preferred.
    Management skills, including but not limited to, effectively and constructively resolving conflict.
    Working knowledge of basic computer systems, application programs, e-mail and standard office equipment required. Additional knowledge of web-related software and programs desirable.
    Problem solving and organizational skills.
    Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly, professional, and positive manner.
    Working knowledge of Hawaii’s tourism infrastructure.

  • Hours

    40 hours per week, between core hours of 7:00 a.m. - 6:00 p.m., Monday to Friday, and as deemed necessary. Additional working hours seasonally, periodically, and as required.

  • Apply

    JTB GLOBAL TRAVEL SERVICE, LLC.
    Attn: Human Resources
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Bilingual Planning & Arrangement Associate (Japanese/English)

  • Description

    Under general supervision, arranges itinerary for inbound Japanese Group and FIT tours including hotels, meals, transportation, optional tours, and other special requests.

    Requirements

    High school diploma with a minimum of 6 months of related work or industry related experience.
    Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in English and Japanese via written and verbal communication methods.Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs.
    Working knowledge and skills with basic computer systems and software, application programs, e-mail and standard office equipment.
    Ability to type Japanese documents using English keyboard.

  • Hours

    40 hours per week, 8:00 a.m. – 5:00 p.m. Monday-Friday, or as deemed necessary. Heavy work seasonally and periodically

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Bilingual Arrangement & Operations Assistant Manager

  • Description

    Ensures that all customer optional tour reservation information is communicated between the agent and the customer, and the respective tour supplier. Reserves optional tours using in-house computer systems, prepares final printouts of optional tours/omiyage, monthly sales report, controls option blocks, prepares dispatch sheets, obtains and coordinates flights, transfers, and other essential components of products. Corresponds directly customers via the Web, giving detailed tour information and finalize payment, refunds, and tour fare adjustments using the system. Responds to customer claims, tour adjustments & cancellations, accidents, performs investigations, and prepares incident reports to related departments. Manage timecards and overlook department.

    Requirements

    At least 2 years of work experience in office setting. Computer skills, including MS Word, Excel, and e-mail systems. Communication skills both in English and Japanese (reading, writing, and speaking) at the business level.

  • Hours

    Variable between 8:00am - 18:00, as deemed necessary; overtime occasionally required. Weekend and holiday work required.

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

Customer Service Associate/Kailua-Kona(Japanese/English)

  • Description

    Under general supervision, meets and briefs Japanese client and non-Japanese client all tour types at airport for both arrivals and departures; coordinates baggage movement to correct destinations for arrivals and assists baggage check-in to the airlines for departures. Conducts briefing, sells, books and confirms optional tours and souvenirs; answers telephone at main business lines and Oli Oli Telephone Center lines; works with tour escort for groups.

    Requirements

    1-year cash handling experience. Ability to professionally and effectively communicate with employees, business partners, and clients in English and Japanese via written and verbal communication methods. Knowledge of customer service including telephone etiquette, business protocol preferable.. Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. Computer skills; ability to input/output sales. Ability to handle stressful situations; ability to solve problems and handle complaints in calm, professional manner. Possession of a valid State of Hawaii driver’s license.

  • Hours

    Variable between 5:30 a.m.-6:00 p.m., occasionally extending beyond 8:00 pm. Full time typically works 40 hours per week and as deemed necessary. Overtime, weekend and holiday work required.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

CUSTOMER SERVICE HQ OPERATION ASSOCIATE(Japanese/English)

  • Description

    Communicates, reports, solves problems and performs other liaison jobs among various tour operating areas. Adjusts tour itineraries as Japan office sends updated tour information. Assigns, corrects, adds and revises transaction-related movements with tours using computer system, sometimes manually, and informs pertinent departments of changes made. Adjusts and distributes changes to itineraries. Itemizes finalized tours and informs pertinent departments of hotel duration, categories, flight changes, etc. Makes tour adjustments, cancellations and other arrangements with various departments and business associates during arrival and departure flight delays or cancellations; changes information in computer accordingly. Reports any major incidents during tour’s stay in Hawaii to Japan office, superiors and other responsible areas. Communicates with tour vendors to make requests and adjustments, including occasional tour waiver requests. Performs other duties as assigned.

    Requirements

    Fluent in Japanese language skills( speaking, reading writing). Customer service skill. Computer operation skill. Must be able to take multiple actions promptly and accurately. Must be able to work under pressure. Experience in customer service in tourism preferred.

  • Hours

    FULL TIME: 8 hrs./day, 5 days/week, Sunday - Saturday, 7:30am - 6:00pm. Occasional overtime required.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources
    Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Bilingual Customer Service Associate(Japanese/English)_Kona

  • Description

    Under general supervision, meets and briefs Japanese client and non-Japanese client all tour types at airport for both arrivals and departures; coordinates baggage movement to correct destinations for arrivals and assists baggage check-in to the airlines for departures. Conducts briefing, sells, books and confirms optional tours and souvenirs; answers telephone at main business lines and Oli Oli Telephone Center lines; works with tour escort for groups.

    Requirements

    1-year cash handling experience. Ability to professionally and effectively communicate with employees, business partners, and clients in English and Japanese via written and verbal communication methods. Knowledge of customer service including telephone etiquette, business protocol preferable. Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. Computer skills; ability to input/output sales. Ability to handle stressful situations; ability to solve problems and handle complaints in calm, professional manner. Ability to work with alertness, accuracy, flexibility and attention to detail. Ability to remember/keep up with constantly changing details regarding hotels, airlines, tour movements, prices, time schedules, etc. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner. Possession of a valid State of Hawaii driver’s license.

  • Hours

    Variable between 5:30 a.m.-6:00 p.m., occasionally extending beyond 8:00 pm. Full time 40 hours per week

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Customer Service Associate_On-Call/Kailua-Kona(Japanese/English)

  • Description

    Under general supervision, meets and briefs Japanese client and non-Japanese client all tour types at airport for both arrivals and departures; coordinates baggage movement to correct destinations for arrivals and assists baggage check-in to the airlines for departures. Conducts briefing, sells, books and confirms optional tours and souvenirs; answers telephone at main business lines and Oli Oli Telephone Center lines; works with tour escort for groups.

    Requirements

    1-year cash handling experience. Ability to professionally and effectively communicate with employees, business partners, and clients in English and Japanese via written and verbal communication methods. Knowledge of customer service including telephone etiquette, business protocol preferable. Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. Computer skills; ability to input/output sales. Ability to handle stressful situations; ability to solve problems and handle complaints in calm, professional manner. Ability to work with alertness, accuracy, flexibility and attention to detail. Ability to remember/keep up with constantly changing details regarding hotels, airlines, tour movements, prices, time schedules, etc. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner. Possession of a valid State of Hawaii driver’s license.

  • Hours

    Variable between 5:30 a.m.-6:00 p.m., occasionally extending beyond 8:00 pm. On-call works only when needed or assigned. Number of days and hours scheduled will vary.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Bilingual Customer Service Associate(Japanese/English)

  • Description

    Provides general information on dining, shopping, optional tours, etc. and assistance to Japanese customers at various plaza locations and Travel Plaza by telephone or briefing in person. Solves problems and helps with emergency situations. Reports to supervisor any extraordinary incidents with tours such as accidents, long flight delays, etc. Meets with tour to adjust and finalize tour itinerary to ensure smooth movement. Reviews rooming lists of arrival groups provided by hotels to verify that requests such as category, room type, bed type, view, etc. are confirmed. Prepares documents and materials for arrival tours; reviews itinerary and arrangements, makes simulation for incoming groups, and plans workflow according to updated movements. Sells and books optional tours; sells souvenirs and other items.

    Requirements

    1 year experience in customer service or travel industry preferred. Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in Japanese and English via written and verbal communication methods. Knowledge of customer service including telephone etiquette, business protocol preferable. Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. Basic math, 10-key, cash handling skills. Working knowledge and skills with basic computer systems and software, application programs, e-mail and standard office equipment.
    Problem-solving skills to flexibly meet demands of customers. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner. Ability to handle multiple tasks simultaneously.
    Ability to work with concentration, accuracy, and attention to detail

  • Hours

    Shift work variable between 6:00 a.m. and 10:00 p.m. Full time 40 hours per week/5 days per week

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

BILINGUAL DRIVER (JAPANESE/ENGLISH)

  • Description

    Provide transportation for shuttle transfers and charter excursions such as golf tours and optional tours for customers. Perform scheduled transfers, arrivals, and departures at designated pickup locations including hotels and tour related properties. Adhere to Hawaii traffic regulations including traffic lights and signs and comply with the Federal Motor Carrier Safety Regulations. Ensure the safety of the passengers and pedestrians to minimize the risk of traffic accidents. Interact with customers to convey the most updated information and regularly communicate with tour conductors, tour coordinators, and/ or tour guides to provide comfortable transportation services. Keep up with movement schedules while following tour itinerary to maximize customer satisfaction with our tour services. Assist passengers with entering and exiting the vehicle. Load/unload baggage and luggage, which may include golf equipment, water sports equipment, and other items. Report delays, accidents, or incidents by radio or cellular phone to the dispatch department, using standard radio codes and procedures. Conduct vehicle inspections and make operational checks before/after the trip. Report any mechanical problems to Vehicle Safety Specialist in writing on the Driver’s Inspection Report for proper vehicle maintenance.

    Requirements

    Must be able to speak, read, and write in Japanese and English.
    Must have a valid Hawaii driver license, a clean driving history, and pass the company's physical exam.
    Must be able to speak effectively and clearly in an audible voice.
    Must regularly lift and/or move up to 50 pounds. Occasionally lift and/or move up to 70 pounds.
    Must be able to work a flexible working schedule including weekdays, weekends, and holidays.

  • Hours

    Full-time or Part-time, Sunday-Saturday, variable hours between 5:00am-9:00pm

  • Apply

    Tachibana Enterprises, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    tehr@tachibana.com

NIGHT SHIFT CALL CENTER ASSOCIATE (JAPANESE/ENGLISH)

  • Description

    Handle customer inquiries through telephone and email, including handling multiple calls simultaneously. Research required information using available resources. Manage and resolve customer complaints. Provide customers with product and service information. Process reservations, forms and applications. Identify and escalate priority issues. Document all call information according to standard operating procedures. Provide excellent service to customers. Follow up on claims until a solution is found. Send complaints from customers to the companies providing the services.

    Requirements

    Bilingual in Japanese and English language (speak/read/write)
    Computer proficiency (MS Word, Excel, email)
    Some experience in a call center or customer service environment
    Good data entry and typing skills
    Ability to perform multiple tasks simultaneously
    Attention to detail
    Ability to resolve conflicts and complaints from customers in an effective and friendly manner
    Ability to work under pressure
    Ability to work a flexible schedule, including weekends preferred

  • Hours

    Part-Time (less than 40 hours/week), Sunday-Saturday, 4:00pm-10:00pm (3 or 5 day shifts)

  • Apply

    TACHIBANA ENTERPRISES, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu, HI 96817
    tehr@tachibana.com

CALL CENTER ASSOCIATE (JAPANESE/ENGLISH)

  • Description

    Handle customer inquiries through telephone and email, including handling multiple calls simultaneously. Research required information using available resources. Manage and resolve customer complaints. Provide customers with product and service information. Process reservations, forms and applications. Identify and escalate priority issues. Document all call information according to standard operating procedures. Provide excellent service to customers. Follow up on claims until a solution is found. Send complaints from customers to the companies providing the services.

    Requirements

    Bilingual in Japanese and English language (speak/read/write)
    Computer proficiency (MS Word, Excel, email)
    Some experience in a call center or customer service environment
    Good data entry and typing skills
    Ability to perform multiple tasks simultaneously
    Attention to detail
    Ability to resolve conflicts and complaints from customers in an effective and friendly manner
    Ability to work under pressure
    Ability to work a flexible schedule, including weekends preferred

  • Hours

    Part-Time (less than 40 hours/week), Sunday-Saturday, 7:00am-11:00pm (shift work)

  • Apply

    TACHIBANA ENTERPRISES, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu, HI 96817
    tehr@tachibana.com

OVERNIGHT-CALL CENTER ASSOCIATE (JAPANESE/ENGLISH)

  • Description

    Handle customer inquiries through telephone and email, including handling multiple calls simultaneously. Research required information using available resources. Manage and resolve customer complaints. Provide customers with product and service information. Process reservations, forms and applications. Identify and escalate priority issues. Document all call information according to standard operating procedures. Provide excellent service to customers. Follow up on claims until a solution is found. Send complaints from customers to the companies providing the services. This position is eligible for the overnight premium pay.

    Requirements

    Bilingual in Japanese and English language (speak/read/write)
    Computer proficiency (MS Word, Excel, email)
    Some experience in a call center or customer service environment
    Good data entry and typing skills
    Ability to perform multiple tasks simultaneously
    Attention to detail
    Ability to resolve conflicts and complaints from customers in an effective and friendly manner
    Ability to work under pressure
    Ability to work a flexible schedule, including weekends preferred

  • Hours

    Part-Time (less than 40 hours/week), Sunday-Saturday, 11:30pm-6:00am (following day)

  • Apply

    TACHIBANA ENTERPRISES, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu, HI 96817
    tehr@tachibana.com

Part Time Customer Service Associate Airport (Japanese/English)

  • Description

    Part-Time: Greets, briefs and assists arriving and departing JTB customers at Honolulu Airport.  Reconfirm flights for clients.  Communicate with airlines and all departments within the JTB organization to take care of passengers’ needs.  Pre-check customers’ arrival and departure documents. Location: Honolulu Airport

    Requirements

    High school graduate. Ability to professionally and effectively communicate with employees, business partners, and clients in English and Japanese via verbal communication methods. Knowledge of Japanese tour characteristics, Japanese culture and customs. Working knowledge of basic computer systems, application programs, e-mail and standard office equipment preferred. High level of customer service skills. Basic mathematical skills. Ability to exercise self-control; ability to solve problems and complaints in a calm, professional manner. Ability to work with flexibility, accuracy and attention to detail. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner

  • Hours

    Shift work variable.20- 39 hours per week, overtime as deemed necessary.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

CSR&Field Dispatch Supervisor (Japanese/English)

  • Description

    Primarily responsible for making decisions for the department in the field to ensure safe and efficient operations of company vehicles. In the absence of the Dispatch Manager, primarily responsible for the day-to-day operations of the Customer Service Department.  This includes, but is not limited to, department scheduling, resolving customer complaints, and giving training and guidance to Customer Service Field Dispatchers and Representatives. Must be able to understand Walker routes and timing, and must readjust the Walkers when needed to ensure smooth and efficient operations.Communicate with Travel Plaza Transportation (TPT Central Dispatch) to report changes and adjustments to the Walker routes and schedule. Provide excellent customer service and a stress free experience for all valued customers, and follow company guidelines with regards to passenger safety. Assist customers using the Walker at Oli Oli Station by answering schedule related questions and other general customer service questions (i.e. giving directions to various landmarks/properties in and around the Walker routes.) Assist in the loading and unloading of passengers at the Oli Oli station, including customers requiring ADA assistance. Remind passengers of the safety and operational rules of riding the Walker as needed. Prepare and disseminate traffic notifications (reroutes due to parades etc.) Perform other duties as required.    

    Requirements

    1. Expert knowledge of various Walker routes and timing.
    2. Must have knowledge of traffic laws and regulations.
    3. Perform DOT Safety practices and procedures.
    4. Must be able to use Microsoft Office Suite – Word, Excel, etc., and email.
    5. Proper operation of ADA equipment.
    6. Ability to work varying shifts, including weekdays, weekends, and holidays. Reliability to properly work scheduled hours.
    7. Speak and understand verbal and written instructions in English and Japanese.
    8. Must be able to project voice over background noise so customers may hear clearly.
    9. Work extended hours outdoors in a variety of weather conditions.
    10. Establish and maintain effective working relationship with TPT dispatch and drivers.
    11. Minimum one year field dispatching experience in a fixed route environment.
    12. High school GED or diploma.
    13. Previous supervisory experience preferred.
    14. Possession of a valid Hawaii State Drivers License with clean driver history.

  • Hours

    40 hours per week, Sunday - Saturday, or as needed. Shift work based on business needs

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

DIESEL MECHANIC 2nd Class

  • Description

    Under general supervision independently performs gasoline and/or diesel engine overhaul, repair, and servicing of vehicles and equipment in a diversified fleet.

    Requirements

    Education/Training/Experience: High school or trade school graduate or six years practical working experience in mechanical experience/training in electronic, diesel, air brakes, and cooling systems.

    Licenses: Possession of a valid Hawaii State Drivers License.

  • Hours

    Shift Work

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    jobs@jtb-hawaii.com

Customer Service Associate_On-Call/Kailua-Kona(Japanese/English)

  • Description

    • Meets tour arrivals and departures at airport and assists customers with claims against airlines for damaged, delayed, and missing bags; also documents all such cases; accompanies customers to and from their dispatched vehicles. For LOOK arrival tours, briefs customers about contents of Oli Oli kits and itineraries. For GROUP and FIT arrival tours, provides briefing of Kona-stay itinerary. Assists customers with problems, questions, and forgotten items.
    • Assists customers by inspecting their inter island departure tickets for accuracy.
    • Conducts briefings of Rental Car Plan customers on car pickup and return procedures.
    • Records and communicates all changes in customer count, baggage count, flight delays, flight cancellations, deviations, vehicle changes, missing customers and emergencies.
    • Sells optional tours/souvenirs, collects payments, inputs into computer, books sales to Kona optional tour vendors, obtains confirmation; balances sales with receipts; verifies optional tours/souvenirs report.
    • Prints arrival/departure reports and itineraries from in-house system for next arrival day. Lists Group and FIT arrivals for next day.  Books arrivals and departures for all tour types with transportation companies.
    • Reconfirms functions that appear on itinerary with vendors. Prepares for next day arrivals with meal coupons, tour itineraries, hotel and JTB services information, and optional tour. Completes and delivers faxes, emails/baggage pulls for unescorted customers to hotels.
    • Assists special groups with hotel check-in.
    • Assists with medical emergencies; including accompanying ill or injured customers to hospital or clinic emergency facility, caring for families of hospitalized or deceased customers, and adjusting tour itineraries as necessitated by emergency; mediates insurance and payment communication among customer, hospital, and insurance provider.
    • Creates Japanese-translated documents: itineraries, hotel information documents, optional tour pick-up schedules, reports, and incoming forecasts. Creates English documents and reports via computer.

    Requirements

  • Hours

  • Apply

Customer Service Associate_On-Call(Japanese/English)

  • Description

    Provides general information on dining, shopping, optional tours, etc. and assistance to Japanese customers and non Japanese at various plaza locations and Travel Plaza by telephone or briefing in person. Prepares documents and materials for arrival tours; reviews itinerary and arrangements, makes simulation for incoming groups, and plans workflow according to updated movements. Adjusts arrangements when necessary and informs CS Headquarters and/or other staff; transmits total group counts to affiliated companies. Sells and books optional tours; sells souvenirs and other items. Occasionally contact to optional department/op vender for booking/reconfirms. Balances and closes daily cash and credit card sales; makes deposits, verifies change on hand. Other duties as assigned.  Locations:  1.Waikiki and Ala Moana

    Requirements

    English/Japanese- speaking/reading/writing at business level. Basic computer skills. 1 year experience in customer service or travel industry preferred. 6 months cash handling experience preferred. Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in Japanese and English via written and verbal communication methods.

  • Hours

    On -call : 4-8 hrs. /day, 3-5 days/week, Sunday - Saturday, 6:00am - 10:00pm. Overtime often required, Flexible Schedule required.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

SALES ASSOCIATE (JAPANESE/ENGLISH)

  • Description

    Provide customer service by answering general inquiries including omiyage products and local information. Interact with customers and promote the omiyage products. Participate in tour briefings to conduct promotional briefings of our products. Receive orders correctly and complete order forms accurately, and handle sales transactions which may include operating cash registers and credit card transactions. Track sales volume and item counts in a spreadsheet and maintain the stock balance at the counter.

    Requirements

    Must be able to speak, read, and write in fluent Japanese and conversational English
    Must be able to stand for long periods of time
    Basic computer skills
    Customer service experience preferred
    Previous briefing experience a plus

  • Hours

    Part-time (25 hours/week), Sunday-Saturday, 8:00am-5:00pm

  • Apply

    TACHIBANA ENTERPRISES, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu, HI 96817
    tehr@tachibana.com

FLEET MAINTENANCE MANAGER

  • Description

    Under general supervision of the Travel Plaza Director of Operations, manages the maintenance operations and general conditions of the mechanical and body and fender repair of all types of gasoline and diesel driven automotive equipment. Ensures the effective and efficient quality of maintenance operations.

    Requirements

    Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
    1. Completion of a recognized apprenticeship in automotive/equipment mechanic trade or;
    2. Two years experience as a lead automotive technician first class mechanic; or
    3. Have four years in lower classification or equivalent experience; and
    4. Have previous management experience.
    5. ASE (Automotive Service Excellence) training and certification required.

    Licenses:
    1. Possession of a valid Hawaii State Drivers License with clean drivers abstract. Must be able to pass State of Hawaii D.O.T. driving requirements for a class B, passenger endorsement, commercial driver’s license.

  • Hours

    40 hours per week, Sunday - Saturday, or as needed.

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    jobs@jtb-hawaii.com

GROUP TOUR ARRANGEMENT ASSOCIATE

  • Description

    Under general supervision, reviews, changes, adjusts, cancels and finalizes all movements for inbound Japanese Group and FIT tours files two days prior to arrival and thereafter, including itinerary, rooming list and arrangement history; makes any last minute adjustments. Directs all departments related to tour movements to provide professional and quality customer service..

    Requirements

    At least 2 years of work experience in office setting. Computer skills, including MS Word, Excel, and e-mail systems. Communication skills both in English and Japanese (reading, writing, and speaking) at the business level.

  • Hours

    Full Time, 40 hours, Sunday-Saturday, 8:00am – 5:00pm. Occasional afterhours, as deemed necessary.

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

BILINGUAL ARRANGEMENT & OPERATIONS ASSOCIATE

  • Description

    Ensure that all customers’ optional tour reservation information is communicated between the agent and the customer, and the respective tour supplier. Reserves optional tours using in-house computer system, prepares final printouts of optional tours/omiyage, monthly sales reports, controls option blocks, prepares dispatch sheets, obtains and coordinates flights, transfers, and other essential components of optional tours. Corresponds directly with customers via the Web, giving detailed tour information and finalizes payment, refunds, and tour fare adjustments using the system. Responds to customers claims, tour adjustment & cancellations, accidents, performs investigations, and prepares incident reports to related departments.

    Requirements

    Must be able to use office equipment including copier, fax, phone, printer as well as PC and MS office software at a proficient level
    Ability to speak, read, and write in Japanese and English (Business level)
    Must be detail-oriented
    Must have at least 1 year of work experience in admin/clerical jobs.

  • Hours

    Full-Time, M-F between 7:30 a.m. - 6:00 p.m., as deemed necessary; overtime occasionally required. Weekend and holiday work required.

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

JAPANESE SPEAKING CDL DRIVER

  • Description

    Drives vehicles to transport passengers over specified routes according to time schedule. Driver must be able to speak Japanese with a native level proficiency.

    Requirements

    Education: High school or trade school degree or general education degree (GED).

    Certificates, Licenses, Registrations: . Possess a current drivers license; qualify and maintain CDL B with Passenger and Air Brake Endorsements. Pass a company medical facility CDL physical examination and produce a clean drug screen and possess a DOT Physical Medical Certificate of Physical Qualification. Provide a clean driving abstract.

  • Hours

    Full Time - must be available 7days a week for variable shift work.

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    jobs@jtb-hawaii.com

ENGLISH SPEAKING CDL DRIVER

  • Description

    Drives vehicles to transport passengers over specified routes according to time schedule. Positions available on Oahu and Maui.

    Requirements

    Requirements: Possess a current drivers license; qualify and maintain CDL B with Passenger and Air Brake Endorsements. Pass a company medical facility CDL physical examination and produce a clean drug screen and possess a DOT Physical Medical Certificate of Physical Qualification. Provide a clean driving history.

  • Hours

    Shift Work

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    jobs@jtb-hawaii.com