Careers

We're always looking for talented individuals to join our team. Browse our directory to find what’s right for you.

How to apply:

  1. Complete application form - Download Application Form
  2. Email or mail the completed application form with resume attached
* For Travel Plaza Transportation Driver/ Mechanic position, please follow instruction enclosed in the driver/mechanic application form.
* For Tachibana Enterprises Driver position, please follow instruction enclosed in the driver application form.

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Position

Bilingual Planning, Purchasing & Marketing Assistant Manager

  • Description

    Ensures that all customers optional tour reservation information is communicated between the agent and the customer, and the respective tour supplier. Reserves optional tours using in-house computer system, prepares final printouts of optional tours/omiyage, monthly sales report, controls option blocks, prepares dispatch sheet, obtains and coordinates flights, transfers, and other essential components of products. Corresponds directly with customers via the Web, giving detailed tour information and finalize payment, refunds, and tour fare adjustments & cancellations, accidents, performs investigations, and prepares incident reports to related departments.

    Requirements

    At least 2 years of work experience in office setting. Computer skills, including MS Word, Excel, and e-mail systems. Communication skills both in English and Japanese (reading, writing, and speaking) at the business level.

  • Hours

    Variable between 8:00am - 6:00pm, as deemed necessary. Overtime occasionally. Weekend and holiday work required.

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

Part Time Bilingual Customer Service Associate(Japanese/English)

  • Description

    Provides general information on dining, shopping, optional tours, etc. and assistance to Japanese customers at various plaza locations and Travel Plaza by telephone or briefing in person. Solves problems and helps with emergency situations. Reports to supervisor any extraordinary incidents with tours such as accidents, long flight delays, etc. Meets with tour to adjust and finalize tour itinerary to ensure smooth movement. Reviews rooming lists of arrival groups provided by hotels to verify that requests such as category, room type, bed type, view, etc. are confirmed. Prepares documents and materials for arrival tours; reviews itinerary and arrangements, makes simulation for incoming groups, and plans workflow according to updated movements. Sells and books optional tours; sells souvenirs and other items.

    Requirements

    1 year experience in customer service or travel industry preferred. Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in Japanese and English via written and verbal communication methods. Knowledge of customer service including telephone etiquette, business protocol preferable. Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. Basic math, 10-key, cash handling skills. Working knowledge and skills with basic computer systems and software, application programs, e-mail and standard office equipment.
    Problem-solving skills to flexibly meet demands of customers. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner. Ability to handle multiple tasks simultaneously.
    Ability to work with concentration, accuracy, and attention to detail

  • Hours

    Shift work variable between 6:00 a.m. and 10:00 p.m. Part time typically works 20~39.9 hours per week and as deemed necessary.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

HOTEL RESERVATIONS ASSOCIATE

  • Description

    Under general direction, arranges all hotel-related issues including monitoring room blocks, status, guarantee, rooming list, adjustments, new bookings, and correspondence with other departments and hotel vendors. Utilizes all inventory and in-house systems to produce reports, forecast, and perform daily job duties. Heavy computer work including data entry and communicating via e-mail with reservations and sales department at local hotels, and with other offices including Japan.

    Requirements

    High school diploma or commensurate experience.
    Basic computer skills, including MS Word, Excel, and e-mail systems.
    Knowledge of Japanese tour characteristics, culture, and customs helpful.
    Communication skills in English (reading, writing, and speaking) at the business level.

  • Hours

    Full-time, M-F, flexible between 8:00am - 6:00pm

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

BILINGUAL TOUR ARRANGEMENT ASSOCIATE(KOREAN/ENGLISH)

  • Description

    Under general supervision, conducts tour arrangement duties for assigned markets such as global inbound markets (including China, Korea, and other global regions) and US domestic inbound market to expand company’s inbound business. Conduct various tour estimation, tour quotation, and tour arrangements. Research and create tariffs, and collaterals based on specific market needs and pricing. Study and examine products and new programs needed for use by global inbound markets. Perform other duties as assigned.

    Requirements

    1 year travel industry experience preferred
    Communication skills both in English and Korean (reading, writing, and speaking) at the business level.
    Computer proficiency (MS Word, Excel)
    Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in written and verbal communication methods.
    Working knowledge of Hawaii’s tourism infrastructure is preferred

  • Hours

    Full-Time, Monday to Friday, 8am-5pm. Additional working hours seasonally and periodically as required.

  • Apply

    JTB GLOBAL TRAVEL SERVICES, LLC
    Attn: Human Resources Recruitment
    818 Pine Street
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

On-Call Customer Service Associate /Kona(Japanese/English)

  • Description

    Under general supervision, meets and briefs Japanese client and non-Japanese client all tour types at airport for both arrivals and departures; coordinates baggage movement to correct destinations for arrivals and assists baggage check-in to the airlines for departures. Conducts briefing, sells, books and confirms optional tours and souvenirs; answers telephone at main business lines and Oli Oli Telephone Center lines; works with tour escort for groups.

    Requirements

    1-year cash handling experience. Ability to professionally and effectively communicate with employees, business partners, and clients in English and Japanese via written and verbal communication methods. Knowledge of customer service including telephone etiquette, business protocol preferable. Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. Computer skills; ability to input/output sales. Ability to handle stressful situations; ability to solve problems and handle complaints in calm, professional manner. Ability to work with alertness, accuracy, flexibility and attention to detail. Ability to remember/keep up with constantly changing details regarding hotels, airlines, tour movements, prices, time schedules, etc. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner. Possession of a valid State of Hawaii driver’s license.

  • Hours

    Variable between 5:30 a.m.-6:00 p.m., occasionally extending beyond 8:00 pm. On-call works only when needed or assigned. Number of days and hours scheduled will vary.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Part Time Bilingual Customer Service Associate(Japanese/English)_Kona

  • Description

    Under general supervision, meets and briefs Japanese client and non-Japanese client all tour types at airport for both arrivals and departures; coordinates baggage movement to correct destinations for arrivals and assists baggage check-in to the airlines for departures. Conducts briefing, sells, books and confirms optional tours and souvenirs; answers telephone at main business lines and Oli Oli Telephone Center lines; works with tour escort for groups.

    Requirements

    1-year cash handling experience. Ability to professionally and effectively communicate with employees, business partners, and clients in English and Japanese via written and verbal communication methods. Knowledge of customer service including telephone etiquette, business protocol preferable. Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. Computer skills; ability to input/output sales. Ability to handle stressful situations; ability to solve problems and handle complaints in calm, professional manner. Ability to work with alertness, accuracy, flexibility and attention to detail. Ability to remember/keep up with constantly changing details regarding hotels, airlines, tour movements, prices, time schedules, etc. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner. Possession of a valid State of Hawaii driver’s license.

  • Hours

    Variable between 5:30 a.m.-6:00 p.m., occasionally extending beyond 8:00 pm. Part time 30 hours per week

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Bilingual Assistant Manager_Kona/Maui (Japanese/English)

  • Description

    Under direction of the managerial staff, carries out policies and procedures set forth by the company as they pertain to the successful operation of Kona office, Kona airport, ‘OliOli Telephone Center, Maui office, hotels and harbors. Collaborates with staff at Honolulu office to develop, maintain and execute the marketing and sales programs of both Kona office and Maui office, establish clientele and achieve long-term goals of the company. Assists in generating sales to agents, wholesalers, and other clientele in the Japan marketplace by promoting JTB services. Oversees subordinate staff in their duties of providing efficient and friendly customer service to all clients at Maui and Big Island including at Kauai and Lanai as needed. Comprehends every aspect of section responsibilities, and is able to assume any of those operations at any time. Work location/ Kailua-Kona , Big Island

    Requirements

    3 years progressively more responsible work experience in travel industry, plus 3 years supervisory experience or equivalent combination of experience and education. Communication skills in English; ability to read, write and speak Japanese; ability to communicate all customers in a friendly and courteous manner required. Supervisory skills and training skills. Strong personnel management skills and ability to enforce Federal, State and company regulations. High level of customer service skills. Knowledge of Hawaii’s tourism infrastructure. Knowledge of Japanese tour characteristics, Japanese culture, customs and protocol. Working knowledge and skills with basic computer systems and software, application programs, e-mail and standard office equipment. Ability to create spreadsheets, sales inputs/outputs, other documentation and business correspondence. Planning and organizational skills to develop every aspect of business related to structure, customer services and employees. Resides in Big Island is required. Ability to travel between Oahu, Kona and Maui. Ability to exercise self-control and handle stressful situations; ability to handle angry customers. Ability to work cooperatively with others and deal constructively with conflict. Ability to work under pressure to meet deadlines. Ability to handle multiple tasks simultaneously. Ability to handle confidential information in a discreet manner. Possession of Hawaii State Driver’s license required.

  • Hours

    5 days per week with varying as needed. Weekend and holiday work required. On call for emergencies 24 hours a day schedule. May entertain VIPs after office hours. Performs Japanese Answering Service on-call duties from 06:00 p. m. through 08:00 a. m.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Bilingual Customer Service Associate(Japanese/English)_Kona

  • Description

    Under general supervision, meets and briefs Japanese client and non-Japanese client all tour types at airport for both arrivals and departures; coordinates baggage movement to correct destinations for arrivals and assists baggage check-in to the airlines for departures. Conducts briefing, sells, books and confirms optional tours and souvenirs; answers telephone at main business lines and Oli Oli Telephone Center lines; works with tour escort for groups.

    Requirements

    1-year cash handling experience. Ability to professionally and effectively communicate with employees, business partners, and clients in English and Japanese via written and verbal communication methods. Knowledge of customer service including telephone etiquette, business protocol preferable. Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. Computer skills; ability to input/output sales. Ability to handle stressful situations; ability to solve problems and handle complaints in calm, professional manner. Ability to work with alertness, accuracy, flexibility and attention to detail. Ability to remember/keep up with constantly changing details regarding hotels, airlines, tour movements, prices, time schedules, etc. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner. Possession of a valid State of Hawaii driver’s license.

  • Hours

    Variable between 5:30 a.m.-6:00 p.m., occasionally extending beyond 8:00 pm. Full time 40 hours per week

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

CUSTOMER SERVICE HQ OPERATION ASSOCIATE(Japanese/English)

  • Description

    Communicates, reports, solves problems and performs other liaison jobs among various tour operating areas. Adjusts tour itineraries as Japan office sends updated tour information. Assigns, corrects, adds and revises transaction-related movements with tours using computer system, sometimes manually, and informs pertinent departments of changes made. Adjusts and distributes changes to itineraries. Itemizes finalized tours and informs pertinent departments of hotel duration, categories, flight changes, etc. Makes tour adjustments, cancellations and other arrangements with various departments and business associates during arrival and departure flight delays or cancellations; changes information in computer accordingly. Reports any major incidents during tour’s stay in Hawaii to Japan office, superiors and other responsible areas. Communicates with tour vendors to make requests and adjustments, including occasional tour waiver requests. Performs other duties as assigned.

    Requirements

    Fluent in Japanese language skills( speaking, reading writing). Customer service skill. Computer operation skill. Must be able to take multiple actions promptly and accurately. Must be able to work under pressure. Experience in customer service in tourism preferred.

  • Hours

    FULL TIME: 8 hrs./day, 5 days/week, Sunday - Saturday, 7:30am - 6:00pm. Occasional overtime required.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources
    Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Bilingual Customer Service Associate(Japanese/English)

  • Description

    Provides general information on dining, shopping, optional tours, etc. and assistance to Japanese customers at various plaza locations and Travel Plaza by telephone or briefing in person. Solves problems and helps with emergency situations. Reports to supervisor any extraordinary incidents with tours such as accidents, long flight delays, etc. Meets with tour to adjust and finalize tour itinerary to ensure smooth movement. Reviews rooming lists of arrival groups provided by hotels to verify that requests such as category, room type, bed type, view, etc. are confirmed. Prepares documents and materials for arrival tours; reviews itinerary and arrangements, makes simulation for incoming groups, and plans workflow according to updated movements. Sells and books optional tours; sells souvenirs and other items.

    Requirements

    1 year experience in customer service or travel industry preferred. Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in Japanese and English via written and verbal communication methods. Knowledge of customer service including telephone etiquette, business protocol preferable. Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. Basic math, 10-key, cash handling skills. Working knowledge and skills with basic computer systems and software, application programs, e-mail and standard office equipment.
    Problem-solving skills to flexibly meet demands of customers. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner. Ability to handle multiple tasks simultaneously.
    Ability to work with concentration, accuracy, and attention to detail

  • Hours

    Shift work variable between 6:00 a.m. and 10:00 p.m. Full time 40 hours per week/5 days per week

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Part Time Customer Service Associate Airport (Japanese/English)

  • Description

    Part-Time: Greets, briefs and assists arriving and departing JTB customers at Honolulu Airport.  Reconfirm flights for clients.  Communicate with airlines and all departments within the JTB organization to take care of passengers’ needs.  Pre-check customers’ arrival and departure documents. Location: Honolulu Airport

    Requirements

    High school graduate. Ability to professionally and effectively communicate with employees, business partners, and clients in English and Japanese via verbal communication methods. Knowledge of Japanese tour characteristics, Japanese culture and customs. Working knowledge of basic computer systems, application programs, e-mail and standard office equipment preferred. High level of customer service skills. Basic mathematical skills. Ability to exercise self-control; ability to solve problems and complaints in a calm, professional manner. Ability to work with flexibility, accuracy and attention to detail. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner

  • Hours

    5:00am-2:00pm, 4 days a week. overtime as deemed necessary.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

On-Call Customer Service Associate(Japanese/English)

  • Description

    Provides general information on dining, shopping, optional tours, etc. and assistance to Japanese customers and non Japanese at various plaza locations and Travel Plaza by telephone or briefing in person. Prepares documents and materials for arrival tours; reviews itinerary and arrangements, makes simulation for incoming groups, and plans workflow according to updated movements. Adjusts arrangements when necessary and informs CS Headquarters and/or other staff; transmits total group counts to affiliated companies. Sells and books optional tours; sells souvenirs and other items. Occasionally contact to optional department/op vender for booking/reconfirms. Balances and closes daily cash and credit card sales; makes deposits, verifies change on hand. Other duties as assigned.  Locations:  1.Waikiki and Ala Moana

    Requirements

    English/Japanese- speaking/reading/writing at business level. Basic computer skills. 1 year experience in customer service or travel industry preferred. 6 months cash handling experience preferred. Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in Japanese and English via written and verbal communication methods.

  • Hours

    On -call : 4-8 hrs. /day, 3-5 days/week, Sunday - Saturday, 6:00am - 10:00pm. Overtime often required, Flexible Schedule required.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

CUSTOMER SERVICE – RENT A CAR (Japanese/English)

  • Description

    Provide customer service for Rent-A-Car reservations and walk-in customers, such as providing information about the rental cost and policy, taking bookings, and completing paperwork with the customers. The position also requires resolving overdue rentals and responding to customer complaints. Also respond to phone and email inquiries. Must be willing to work at all Nippon Rent a Car locations within Waikiki: Discovery Bay, DFS T Galleria, Waikiki Beach Marriott

    Requirements

    Bilingual in Japanese and English language (speak/read/write)
    Computer proficiency (MS Word and Excel, email)
    Ability to work with alertness, attention to detail, and handle multiple tasks simultaneously
    Ability to work under pressure
    Ability to work a flexible schedule, including weekdays, weekends, and holidays

  • Hours

    Full-time (40 hours/week) or Part-time, (less than 40 hours/week), Sunday-Saturday, 7:00am-6:00pm

  • Apply

    TACHIBANA ENTERPRISES
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu, HI 96817
    tehr@tachibana.com

ON-CALL BILINGUAL CUSTOMER SERVICE ASSOCIATE ( Korean/ENGLISH)

  • Description

    Under general supervision, provides customer service (meet & greet, briefing & explanation, tour coordination, product promotion & sales) to clients from global inbound markets.  Assist in developing post-arrival tour products, programs, and collaterals to increase sales revenue from global inbound market.

    Requirements

    1 year travel industry experience preferable. Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in written and verbal communication methods. Working knowledge of Hawaii’s tourism infrastructure. Knowledge of Korean language, tour characteristics, culture and customs desirable. Ability to interpret/translate between Korean/English, and Korean/Japanese desirable. Working knowledge of basic computer systems, application programs, e-mail, Powerpoint and standard office equipment. Additional knowledge of web-related software and programs desirable. Problem solving and organizational skills. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly, professional, and positive manner.

  • Hours

    On-call typically works only when needed or assigned. Number of days and hours scheduled will vary.

  • Apply

    JTB GLOBAL TRAVEL SERVICE, LLC.
    Attn: Human Resources
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

On-Call Bilingual Customer Service Associate (Mandarin Chinese/English)

  • Description

    Under general supervision, provides customer service (meet & greet, briefing & explanation, tour coordination, product promotion & sales) to clients from global inbound markets.  Assist in developing post-arrival tour products, programs, and collaterals to increase sales revenue from global inbound market.

    Requirements

    1 year travel industry experience preferable. Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in written and verbal communication methods. Working knowledge of Hawaii’s tourism infrastructure. Knowledge of Chinese language, tour characteristics, culture and customs desirable. Ability to interpret/translate between Chinese/English, and Chinese/Japanese desirable. Working knowledge of basic computer systems, application programs, e-mail, Powerpoint and standard office equipment. Additional knowledge of web-related software and programs desirable. Problem solving and organizational skills. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly, professional, and positive manner.

  • Hours

    On-call typically works only when needed or assigned. Number of days and hours scheduled will vary.

  • Apply

    JTB GLOBAL TRAVEL SERVICE, LLC.
    Attn: Human Resources
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

GUIDE/GIFT COORDINATOR (JAPANESE/ENGLISH)

  • Description

    Under general direction of the Daily Service Assistant Manager, accepts requests for guide assignments by JTB Hawaii Travel, LLC and/or any other affiliated business partners, and assigns tasks to our guides or contracted freelance guides. Ensure that all of the guide operation goes smoothly and maintain customer satisfaction. For Daily Gift Operation, assembles gift baskets according to the orders received by JAS and delivers them to designated locations which mainly consist of Waikiki hotels.

    Requirements

    Must have 1 year of customer service or equivalent experience.
    Must be able to speak, read, and write in Japanese and English.
    Computer proficiency (including emails, Word, Excel).
    Must have a valid Hawaii driver license, a clean driving history, and pass the company's physical exam.
    Must be able to clear the Department of Transportation background checks to obtain an airport badge.
    Ability to communicate effectively via written and verbal communication methods.
    Ability to lift up to 25 pounds.
    Must be able to work a flexible working schedule including weekdays, weekends and holidays.

  • Hours

    Full-Time, Sunday-Saturday, between 8am-6pm

  • Apply

    Tachibana Enterprises, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    tehr@tachibana.com

Bilingual Arrangement & Operations Assistant Manager

  • Description

    Ensures that all customer optional tour reservation information is communicated between the agent and the customer, and the respective tour supplier. Reserves optional tours using in-house computer systems, prepares final printouts of optional tours/omiyage, monthly sales report, controls option blocks, prepares dispatch sheets, obtains and coordinates flights, transfers, and other essential components of products. Corresponds directly customers via the Web, giving detailed tour information and finalize payment, refunds, and tour fare adjustments using the system. Responds to customer claims, tour adjustments & cancellations, accidents, performs investigations, and prepares incident reports to related departments. Manage timecards and overlook department.

    Requirements

    At least 2 years of work experience in office setting. Computer skills, including MS Word, Excel, and e-mail systems. Communication skills both in English and Japanese (reading, writing, and speaking) at the business level.

  • Hours

    Variable between 8:00am - 18:00, as deemed necessary; overtime occasionally required. Weekend and holiday work required.

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

BILINGUAL DRIVER (JAPANESE/ENGLISH)

  • Description

    Provide transportation for shuttle transfers and charter excursions such as golf tours and optional tours for customers. Perform scheduled transfers, arrivals, and departures at designated pickup locations including hotels and tour related properties. Adhere to Hawaii traffic regulations including traffic lights and signs and comply with the Federal Motor Carrier Safety Regulations. Ensure the safety of the passengers and pedestrians to minimize the risk of traffic accidents. Interact with customers to convey the most updated information and regularly communicate with tour conductors, tour coordinators, and/ or tour guides to provide comfortable transportation services. Keep up with movement schedules while following tour itinerary to maximize customer satisfaction with our tour services. Assist passengers with entering and exiting the vehicle. Load/unload baggage and luggage, which may include golf equipment, water sports equipment, and other items. Report delays, accidents, or incidents by radio or cellular phone to the dispatch department, using standard radio codes and procedures. Conduct vehicle inspections and make operational checks before/after the trip. Report any mechanical problems to Vehicle Safety Specialist in writing on the Driver’s Inspection Report for proper vehicle maintenance.

    Requirements

    Must be able to speak, read, and write in Japanese and English.
    Must have a valid Hawaii driver license, a clean driving history, and pass the company's physical exam.
    Must be able to speak effectively and clearly in an audible voice.
    Must regularly lift and/or move up to 50 pounds. Occasionally lift and/or move up to 70 pounds.
    Must be able to work a flexible working schedule including weekdays, weekends, and holidays.

  • Hours

    Full-time or Part-time, Sunday-Saturday, variable hours between 5:00am-9:00pm

  • Apply

    Tachibana Enterprises, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    tehr@tachibana.com

NIGHT SHIFT CALL CENTER ASSOCIATE (JAPANESE/ENGLISH)

  • Description

    Handle customer inquiries through telephone and email, including handling multiple calls simultaneously. Research required information using available resources. Manage and resolve customer complaints. Provide customers with product and service information. Process reservations, forms and applications. Identify and escalate priority issues. Document all call information according to standard operating procedures. Provide excellent service to customers. Follow up on claims until a solution is found. Send complaints from customers to the companies providing the services.

    Requirements

    Bilingual in Japanese and English language (speak/read/write)
    Computer proficiency (MS Word, Excel, email)
    Some experience in a call center or customer service environment
    Good data entry and typing skills
    Ability to perform multiple tasks simultaneously
    Attention to detail
    Ability to resolve conflicts and complaints from customers in an effective and friendly manner
    Ability to work under pressure
    Ability to work a flexible schedule, including weekends preferred

  • Hours

    Part-Time (less than 40 hours/week), Sunday-Saturday, 4:00pm-10:00pm or 5:00pm-11:00pm (3 or 5 day shifts with possibility of daytime shifts as needed)

  • Apply

    TACHIBANA ENTERPRISES, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu, HI 96817
    tehr@tachibana.com

OVERNIGHT-CALL CENTER ASSOCIATE (JAPANESE/ENGLISH)

  • Description

    Handle customer inquiries through telephone and email, including handling multiple calls simultaneously. Research required information using available resources. Manage and resolve customer complaints. Provide customers with product and service information. Process reservations, forms and applications. Identify and escalate priority issues. Document all call information according to standard operating procedures. Provide excellent service to customers. Follow up on claims until a solution is found. Send complaints from customers to the companies providing the services. This position is eligible for the overnight premium pay.

    Requirements

    Bilingual in Japanese and English language (speak/read/write)
    Computer proficiency (MS Word, Excel, email)
    Some experience in a call center or customer service environment
    Good data entry and typing skills
    Ability to perform multiple tasks simultaneously
    Attention to detail
    Ability to resolve conflicts and complaints from customers in an effective and friendly manner
    Ability to work under pressure
    Ability to work a flexible schedule, including weekends preferred

  • Hours

    Part-Time (less than 40 hours/week), Sunday-Saturday, 11:30pm-8:30am (following day)

  • Apply

    TACHIBANA ENTERPRISES, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu, HI 96817
    tehr@tachibana.com

Group Reservation Associate

  • Description

    To perform space availability and rate check and make reservations for various hotels, banquets, tour desks, and missions, for group and FIT tours..

    Requirements

    2 years of work experience in office/tourism. Computer skills, including MS Word, Excel, and e-mail systems. Good communication skills in English (Japanese preferred but NOT necessary)

  • Hours

    Full Time, M-F, 8:00am – 5:00pm. Occasional overtime, as deemed necessary.

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

GROUP TOUR ARRANGEMENT ASSOCIATE

  • Description

    Under general supervision, reviews, changes, adjusts, cancels and finalizes all movements for inbound Japanese Group and FIT tours files two days prior to arrival and thereafter, including itinerary, rooming list and arrangement history; makes any last minute adjustments. Directs all departments related to tour movements to provide professional and quality customer service..

    Requirements

    At least 2 years of work experience in office setting. Computer skills, including MS Word, Excel, and e-mail systems. Communication skills both in English and Japanese (reading, writing, and speaking) at the business level.

  • Hours

    Full Time, 40 hours, Sunday-Saturday, 8:00am – 5:00pm. Occasional afterhours, as deemed necessary.

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

BILINGUAL ARRANGEMENT & OPERATIONS ASSOCIATE

  • Description

    Ensure that all customers’ optional tour reservation information is communicated between the agent and the customer, and the respective tour supplier. Reserves optional tours using in-house computer system, prepares final printouts of optional tours/omiyage, monthly sales reports, controls option blocks, prepares dispatch sheets, obtains and coordinates flights, transfers, and other essential components of optional tours. Corresponds directly with customers via the Web, giving detailed tour information and finalizes payment, refunds, and tour fare adjustments using the system. Responds to customers claims, tour adjustment & cancellations, accidents, performs investigations, and prepares incident reports to related departments.

    Requirements

    Must be able to use office equipment including copier, fax, phone, printer as well as PC and MS office software at a proficient level
    Ability to speak, read, and write in Japanese and English (Business level)
    Must be detail-oriented
    Must have at least 1 year of work experience in admin/clerical jobs.

  • Hours

    Full-Time, M-F between 7:30 a.m. - 6:00 p.m., as deemed necessary; overtime occasionally required. Weekend and holiday work required.

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

JAPANESE SPEAKING CDL DRIVER

  • Description

    Drives vehicles to transport passengers over specified routes according to time schedule. Driver must be able to speak Japanese with a native level proficiency.

    Requirements

    Education: High school or trade school degree or general education degree (GED).

    Certificates, Licenses, Registrations: . Possess a current drivers license; qualify and maintain CDL B with Passenger and Air Brake Endorsements. Pass a company medical facility CDL physical examination and produce a clean drug screen and possess a DOT Physical Medical Certificate of Physical Qualification. Provide a clean driving abstract.

  • Hours

    Full Time/Part Time

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    jobs@jtb-hawaii.com

ENGLISH SPEAKING CDL DRIVER

  • Description

    Drives vehicles to transport passengers over specified routes according to time schedule. Positions available on Oahu and Maui.

    Requirements

    Requirements: Possess a current drivers license; qualify and maintain CDL B with Passenger and Air Brake Endorsements. Pass a company medical facility CDL physical examination and produce a clean drug screen and possess a DOT Physical Medical Certificate of Physical Qualification. Provide a clean driving history.

  • Hours

    Full-time/Part-Time

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    jobs@jtb-hawaii.com

HR/PAYROLL ASSISTANT

  • Description

    Assist in all aspects of payroll, including auditing time & attendance hours work, paid & non-paid leaves & calculation of special pay. Conduct Time & Attendance Software Training & answer any inquiries regarding the program. Ensure the hours are paid timely and accurate in accordance with payroll rules & procedures.

    Requirements

    Organized, detailed professional with minimum 3-4 years of payroll or payroll related experience and/or training. Working knowledge of excel, as well as other basic software. Knowledge of principles and practices of wage and hour regulations, payroll regulatory requirements, federal and state tax and other regulations pertinent to payroll. Working knowledge and skills with computerized systems and software, including human resources management system, payroll system, time clock system, word processing and spreadsheets. Cerdian TimePro and/or HPW system preferred.

  • Hours

    Full Time, M-F, 8:00am - 5:00pm. Weekends, holidays and afterhours, as deemed necessary for payroll.

  • Apply

    <strong>JTB Hawaii, Inc.</strong>
    ATTN: Victor Sokabe
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com