Careers

We're always looking for talented individuals to join our team. Browse our directory to find what’s right for you.

How to apply:

  1. Complete application form - Download Application Form
  2. Email or mail the completed application form with resume attached
* For Travel Plaza Transportation Driver/ Mechanic position, please follow instruction enclosed in the driver/mechanic application form.
* For Tachibana Enterprises Driver position, please follow instruction enclosed in the driver application form.

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Position

RESERVATIONIST (JAPANESE/ENGLISH)

  • Description

    Receives data for all vehicle reservation bookings and movements for inbound and outbound Japanese and local tours. Records and distributes orders for transportation movements upon request by JTB Hawaii Travel, LLC and other vendors. Assigns vehicles and jobs to drivers, and ensures that all movements run smoothly. Communicates with and assists customers, group coordinators, tour escorts, business partners, and JTB offices in both Honolulu and Maui by referring to preliminary order sheets.

    Requirements

    Must be able to speak, read, and write in fluent Japanese and English
    Must have basic computer skills and ability to work on programs such as Microsoft Office
    Must be able to work on a computer for long periods of time
    Ability to plan, organize, and assign the activities of drivers
    Ability to work effectively under narrow time limitations to produce results
    Related work experience preferred

  • Hours

    Full-time, shifts scheduled between Sunday-Saturday, 9:00am-7:00pm

  • Apply

    TRAVEL PLAZA TRANSPORTATION, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

BILINGUAL CUSTOMER SERVICE ASSOCIATE(CHINESE/ENGLISH)

  • Description

    Greets, briefs and assists arriving and departing customers at Waikiki tour desk,hotels and the Airport. Sells and books optional tours and conduct tour promotions. Arranges tour products and programs based on requests from various clients. Assists in planning and developing new products and programs for use global inbound markets. Handles cash, credit card, traveler check and payment / refund procedures with clients.

    Requirements

    Customer service skill,1 year travel industry experience preferable,Must be able to speak, read and write English at business level,Chinese Bilingual (reading, writing, and speaking) is highly desirable. Bilingual in Korean or Japanese acceptable,Knowledge of Hawaii’s tourism infrastructure,Attention to detail, multi-tasking

  • Hours

    40 hours per week, between 7:00 a.m. - 7:00 p.m., 5 days/week, Sunday - Saturday

  • Apply

    JTB GLOBAL TRAVEL SERVICE, LLC
    Attn: Human Resources
    Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

BILINGUAL TOUR ARRANGEMENT ASSOCIATE(KOREAN/ENGLISH)

  • Description

    Conduct various tour estimation, tour quotation, and tour arrangements. Research and create tariffs, and collaterals based on specific market needs and pricing. Study and examine products and new programs needed for use by global inbound markets. Perform other duties as assigned.

    Requirements

    1 year travel industry experience preferred
    Communication skills both in English and Korean (reading, writing, and speaking) at the business level. In addition to Korean and English, Japanese language skill is strongly desirable.
    Computer proficiency (MS Word, Excel)
    Ability to type at lease 50 wpm
    Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in written and verbal communication methods.
    Working knowledge of Hawaii’s tourism infrastructure is preferred

  • Hours

    Full-Time, Monday to Friday, 8am-5pm. Additional working hours seasonally and periodically as required.

  • Apply

    JTB GLOBAL TRAVEL SERVICES, LLC
    Attn: Human Resources Recruitment
    818 Pine Street
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Assistant Manager_Kona/Maui (Japanese/English)

  • Description

    Under direction of the Sr. manager and manager, carries out policies and procedures set forth by the company as they pertain to the successful operation of both Kona office and Maui office. Oversees subordinate staff in their duties of providing efficient and friendly customer service to all clients at Big Island, Maui and Kauai. Comprehends every aspect of section responsibilities, and is able to assume any of those operations at any time. Performs other duties including planning and marketing as assigned. Work locations/ Kailua-Kona and Hilton Waikoloa Villadge , Big Island

    Requirements

    3 years supervisory experience required. College degree preferred. 3 years progressively more responsible work experience in travel industry preferred. Ability to read, write and speak Japanese. Ability to communicate all customers in a friendly and courteous manner required.Strong personnel management skills and ability to enforce Federal, State and company regulations. Knowledge of Hawaii’s tourism infrastructure. Knowledge of Japanese tour characteristics, Japanese culture, customs and protocol. Hawaii Valid Driver's license

  • Hours

    5 days per week on varying shifts as needed. Weekend and holiday work required.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Media Business Account Executive (Japanese/English)

  • Description

    Generate and maintain sales, and oversee clients’ accounts for JTB Hawaii’s advertising space, including publications for JTB Hawaii, and properties of OliOli Walker, Travel Plaza, and other properties. Consult with clients to find their advertisement needs, and work cooperatively with JTB Hawaii’s other departments, independent contractors, and other vendors to create productions in our advertising space. Serve as the main contact between the client and JTB Hawaii after the contract has been established, which may include visiting the client's business.

    Requirements

    Must be able to speak, read and write in fluent Japanese and business-level English.
    Proficiency in MS Office software.
    2-3 years of related work experience.
    Valid Hawaii Driver License and a clean driving history (preferred).
    Ability to work irregular hours based on clients' needs.

  • Hours

    Monday - Friday, 8:00am-5:00pm

  • Apply

    JTB Hawaii Travel, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

SALES ASSOCIATE (JAPANESE/ENGLISH)

  • Description

    Promote our omiyage products by providing customer services at the sales counter, distributing samples, and giving briefings to customers during their tour briefings. Receive orders correctly and enter sales count on spreadsheets. May accept payments, including the use of cash registers and credit card machines.

    Requirements

    Must be able to speak, read, and write in fluent Japanese and conversational English
    Must be able to stand for long periods of time
    Customer service experience preferred
    Previous briefing experience a plus

  • Hours

    Part-time (25 hours/week), Sunday-Saturday, 8:30am-5:00pm

  • Apply

    TACHIBANA ENTERPRISES, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu, HI 96817
    tehr@tachibana.com

Bilingual CUSTOMER SERVICE ASSOCIATE(Japanese/English)

  • Description

    Meets and briefs Japanese tour customers from Airport. Sells, books and confirms optional tours and other items; dispatches buses to various destinations; assists customers with their tour itinerary or other needs. Locations:  Waikiki or/and Ala Moana   

    Requirements

    English/Japanese- speaking/reading/writing at business level. Basic computer skills. 1 year experience in customer service or travel industry preferred. 6 months cash handling experience preferred. Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in Japanese and English via written and verbal communication methods.

  • Hours

    FULL TIME: 8 hrs. /day, 5 days/week, Sunday - Saturday, between 8:00am - 6:00pm OR 9:00am - 8:00pm. Overtime often required

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Bilingual Customer Service Associate (Korean/English)

  • Description

    Greets, briefs and assists arriving and departing customers at Waikiki tour desk,hotels and the Airport. Sells and books optional tours and conduct tour promotions. Arranges tour products and programs based on requests from various clients. Assists in planning and developing new products and programs for use global inbound markets. Handles cash, credit card, traveler check and payment / refund procedures with clients.

    Requirements

    Customer service skill,1 year travel industry experience preferable,Must be able to speak, read and write English at business level and Korean Bilingual (reading, writing, and speaking) is a must. Knowledge of Hawaii’s tourism infrastructure,Attention to detail, multi-tasking

  • Hours

    40 hours per week, between 7:00 a.m. - 7:00 p.m., 5 days/week, Sunday - Saturday

  • Apply

    JTB GLOBAL TRAVEL SERVICE, LLC
    Attn: Human Resources
    Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

P/T Customer Service Associate Airport (Japanese/English)

  • Description

    Part-Time: Greets, briefs and assists arriving and departing JTB customers at Honolulu Airport.  Reconfirm flights for clients.  Communicate with airlines and all departments within the JTB organization to take care of passengers’ needs.  Pre-check customers’ arrival and departure documents. Location: Honolulu Airport

    Requirements

    High school graduate. Ability to professionally and effectively communicate with employees, business partners, and clients in English and Japanese via verbal communication methods. Knowledge of Japanese tour characteristics, Japanese culture and customs. Working knowledge of basic computer systems, application programs, e-mail and standard office equipment preferred. High level of customer service skills. Basic mathematical skills. Ability to exercise self-control; ability to solve problems and complaints in a calm, professional manner. Ability to work with flexibility, accuracy and attention to detail. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner

  • Hours

    Shift work variable.20- 39 hours per week, overtime as deemed necessary.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

FLEET MAINTENANCE MANAGER

  • Description

    Under general supervision of the Travel Plaza Director of Operations, manages the maintenance operations and general conditions of the mechanical and body and fender repair of all types of gasoline and diesel driven automotive equipment. Ensures the effective and efficient quality of maintenance operations.

    Requirements

    Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
    1. Completion of a recognized apprenticeship in automotive/equipment mechanic trade or;
    2. Two years experience as a lead automotive technician first class mechanic; or
    3. Have four years in lower classification or equivalent experience; and
    4. Have previous management experience.
    5. ASE (Automotive Service Excellence) training and certification required.

    Licenses:
    1. Possession of a valid Hawaii State Drivers License with clean drivers abstract. Must be able to pass State of Hawaii D.O.T. driving requirements for a class B, passenger endorsement, commercial driver’s license.

  • Hours

    40 hours per week, Sunday - Saturday, or as needed.

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    jobs@jtb-hawaii.com

GROUP TOUR ARRANGEMENT ASSOCIATE

  • Description

    Under general supervision, arranges itineraries for inbound Japanese Group and FIT tours, including hotels, meals, transportation, optional tours, and other special requests.

    Requirements

    At least 2 years of work experience in office setting. Computer skills, including MS Word, Excel, and e-mail systems. Communication skills both in English and Japanese (reading, writing, and speaking) at the business level.

  • Hours

    Full Time, M-F, 8:00am – 5:00pm. Occasional weekends, holidays, and afterhours, as deemed necessary.

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

M.I.C.E. (Meetings, Incentives, Conferences & Events) Associate

  • Description

    1. Coordinates sales efforts of events for groups and individual customers. 2. Researches and reviews tour and customers’ requirements, and utilizes information to create related programs for the worldwide market. 3. Plans, sells, organizes, arranges, inputs data into TOGO system and coordinates special events for various group tours and individual customers. Transmits details of tour arrangements to personnel in all departments of JTB Hawaii and to sales offices in Japan. 4. Researches and analyzes event-related programs. Consults and negotiates with business partners to arrange special events. 5. Researches and responds to event related inquiries from all clients; solves problems. 6. Coordinates and attends event-related functions, site inspections, and meetings. 7. Meet with tour escorts or organizers to coordinate event details with all involved parties. 8. Assists in coordinating group tours and individual tours for annual events such as Honolulu Marathon, Honolulu Festival and the Great Aloha Run.

    Requirements

    At least 2 years of work experience in office and event planning/coordination. Computer skills, including MS Word, Excel, and e-mail systems. Communication skills both in English and Japanese (reading, writing, and speaking) at the business level.

  • Hours

    Full Time, M-F, 8:00am – 5:00pm. Occasional weekends, holidays, and afterhours, as deemed necessary.

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

BENEFITS SPECIALIST

  • Description

    Responsible for coordinating administration of corporate benefit programs such as medical insurances, dental insurance, group life insurance, long term disability insurance, 401(k), Flex Spending Account program, service award, TDI, Worker’s Compensation, FMLA, etc.

    Requirements

    Atleast 4 years of experience in benefits administration. • Knowledge of principles and practices of personnel administration, applicable Federal and State laws and regulations related to benefit programs. Excellent verbal and written business communication skills. Ability to handle multi-tasks with high level of organizational skills and attention to detail. Skills in operating office automation systems and computer programs .

  • Hours

    Full-time, M-F, 8:00am - 5:00pm (some overtime work)

  • Apply

    JTB HAWAII, INC>
    ATTN: Victor Sokabe
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

ACCOUNTANT

  • Description

    Essential Functions * Performs general ledger accounting function in accordance with established accounting systems to meet company and regulatory requirements. * Processes business costs and expenses by verifying proper authorization and supporting documents, and assigning accounts. Prepares journal entries and input in system. * Issues check; obtains signature from authorized personnel and distributes checks. * Prepares and records general journal vouchers for accruals, prepaid expenses, and other journal entries. * Processes revenues by verifying proper authorization and supporting documents and assigning accounts. Prepare invoices and journal entries and input in system. * Reconciles general ledger balances and prepares schedule of accounts at monthly closing. Identifies and corrects any accounting errors. * Prepares daily cash deposits and performs monthly bank reconciliations. * Prepares and processes tax filings including general excise tax, property tax, PSC, PUC, and corporate tax payments. * Prepares credit references for vendors and/or new suppliers. * Maintains accounting records. * Maintains inventory of forms and supplies. * Assists other departments or sections during peak periods as required. * Perform other duties as assigned.

    Requirements

    * Bachelor's degree in accounting or business administration with an accounting or finance concentration from an accredited college or university.
    * Experience in public accounting desirable.
    * 2 to 3 years of experience in accounting.
    * Self starter and quick learner.
    * Knowledge of MS office programs and general office applications. High proficiency in MS excel.
    * Excellent verbal and communication skills.
    * Ability to handle multiple tasks simultaneously and handle high volume.
    * Ability to work with concentration, accuracy, and attention to detail.

  • Hours

    Full Time, M-F, 8:00am – 5:00pm and as deemed necessary.

  • Apply

    JTB HAWAII, INC.
    Attn: Victor Sokabe
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

JAPANESE SPEAKING CDL DRIVER

  • Description

    Drives vehicles to transport passengers over specified routes according to time schedule. Driver must be able to speak Japanese with a native level proficiency.

    Requirements

    Education: High school or trade school degree or general education degree (GED).

    Certificates, Licenses, Registrations: . Possess a current drivers license; qualify and maintain CDL B with Passenger and Air Brake Endorsements. Pass a company medical facility CDL physical examination and produce a clean drug screen and possess a DOT Physical Medical Certificate of Physical Qualification. Provide a clean driving abstract.

  • Hours

    Full Time - must be available 7days a week for variable shift work.

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    jobs@jtb-hawaii.com

DIESEL MECHANIC 1st Class

  • Description

    Under general supervision independently performs gasoline and/or diesel engine overhaul, repair, and servicing of vehicles and equipment in a diversified fleet.

    Requirements

    Education/Training/Experience: High school or trade school graduate or six years practical working experience in mechanical experience/training in electronic, diesel, air brakes, and cooling systems.

    Licenses: Possession of a valid Hawaii State Drivers License.

  • Hours

    Shift Work

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    jobs@jtb-hawaii.com

ENGLISH SPEAKING CDL DRIVER

  • Description

    Drives vehicles to transport passengers over specified routes according to time schedule. Positions available on Oahu and Maui.

    Requirements

    Requirements: Possess a current drivers license; qualify and maintain CDL B with Passenger and Air Brake Endorsements. Pass a company medical facility CDL physical examination and produce a clean drug screen and possess a DOT Physical Medical Certificate of Physical Qualification. Provide a clean driving history.

  • Hours

    Shift Work

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Attn: Victor Sokabe
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    jobs@jtb-hawaii.com

PAYROLL SPECIALIST

  • Description

    Looking for an organized, VERY accurate, detailed oriented professional to do payroll for multiple companies. Duties include processing of payroll from new hire, maintenance of employee time and attendance records & processing of timely and accurate payroll.  To also work closely with the HR and Benefit areas.

    Requirements

    Proficient in Word & Excel and prefer experience in Ceridian payroll as well as experience in payroll for 500 + employees. Must be able to work independently & have excellent communication & interpersonal skills. Japanese speaking not required.

  • Hours

    Full Time, M-F, 8:00am - 5:00pm

  • Apply

    <strong>JTB Hawaii, Inc.</strong>
    ATTN: Victor Sokabe
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com