Careers

We're always looking for talented individuals to join our team. Browse our directory to find what’s right for you.

How to apply:

  1. Complete application form - Download Application Form
  2. Email or mail the completed application form with resume attached
* For Travel Plaza Transportation Driver/ Mechanic position, please follow instruction enclosed in the driver/mechanic application form.
* For Tachibana Enterprises Driver position, please follow instruction enclosed in the driver application form.

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Position

Bilingual Customer Service Associate Airport (Japanese/English)

  • Description

    Greets, briefs and assists arriving and departing JTB customers at Honolulu Airport.  Reconfirm flights for clients.  Communicate with airlines and all departments within the JTB organization to take care of passengers’ needs.  Pre-check customers’ arrival and departure documents. Location: Honolulu Airport

    Requirements

    High school graduate. Ability to professionally and effectively communicate with employees, business partners, and clients in English and Japanese via verbal communication methods. Knowledge of Japanese tour characteristics, Japanese culture and customs. Working knowledge of basic computer systems, application programs, e-mail and standard office equipment preferred. High level of customer service skills. Basic mathematical skills. Ability to exercise self-control; ability to solve problems and complaints in a calm, professional manner. Ability to work with flexibility, accuracy and attention to detail. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner

  • Hours

    Shift work variable between 00:00 and 24:00, Full time typically works 40 hours per week as deemed necessary. Overtime, weekend and holiday work required.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources
    Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Part Time Customer Service Associate Airport (Japanese/English)

  • Description

    Part-Time: Greets, briefs and assists arriving and departing JTB customers at Honolulu Airport.  Reconfirm flights for clients.  Communicate with airlines and all departments within the JTB organization to take care of passengers’ needs.  Pre-check customers’ arrival and departure documents. Location: Honolulu Airport

    Requirements

    High school graduate. Ability to professionally and effectively communicate with employees, business partners, and clients in English and Japanese via verbal communication methods. Knowledge of Japanese tour characteristics, Japanese culture and customs. Working knowledge of basic computer systems, application programs, e-mail and standard office equipment preferred. High level of customer service skills. Basic mathematical skills. Ability to exercise self-control; ability to solve problems and complaints in a calm, professional manner. Ability to work with flexibility, accuracy and attention to detail. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner

  • Hours

    5:00am-2:00pm, 4 days a week. overtime as deemed necessary.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Bilingual DPS Optional Tour Operations Supervisor (Japanese/English)

  • Description

    Under general supervision of Manager-DPS Arrangement & Operations, carries out policies and procedures set forth by the company pertaining to the successful operation of the department. Supervises subordinates in ensuring that all reservation information is communicated between JHT, customer and respective business partners.

    Requirements

    High school graduate plus 3-5 years related experience and/or training, or equivalent combination of education and experience.
    Good business communication skills in English & Japanese. Communicates effectively with management, co-workers, and external contacts both verbally and in writing.
    Supervisory and training skills, ability to evaluate staff performance.
    Knowledge of optional tours, basic reservations concepts and procedures, billing and invoice verification procedures.
    Working knowledge and skills with basic computer systems and software, application programs, e-mail and standard office equipment.
    Basic math skills and 10-key.
    Knowledge of telephone operations, telephone etiquette and business protocol.
    Ability to work with alertness and attention to detail, concentration.
    Ability to analyze situations and make quick decisions, adjust to changing conditions and ability to assimilate and disseminate information.
    Ability to work under pressure to meet deadlines.
    Ability to deal constructively with conflict and handle stressful situations. Ability to independently solve a variety of problems and moderately difficult situations in a professional manner.
    Ability to deal with employees, vendors and customers in a friendly, positive manner. Ability to exercise self control.
    Ability to organize and coordinate work efficiently, to set priorities, to give and follow orders, and to motivate others.
    Ability to present ideas effectively, clearly and concisely, orally and in writing.
    Driver’s license preferred.

  • Hours

    Variable between 08:00 a.m.-6:00 p.m. 5 days per week, or as deemed necessary. Weekend and holiday work required

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Group Sales&Promotion Reservations Associate

  • Description

    Under general supervision, performs space availability and rate checks and makes reservations for various hotels, banquets, tour desks, and admissions, for group and FIT tours. Monitors rates, usage, and conditions of various hotels, suppliers, and vendors by controlling and preparing reports for inventory systems, and coordinating within the department, company, and with business partners.  Performs other duties as assigned.

    Requirements

    At least 1 year experience in an office environment, customer service, and/or travel industry desirable.
    Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in English via written and verbal communication methods.
    Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner.
    Working knowledge of basic computer systems, application programs, e-mail and standard office equipment.

  • Hours

    40 hours per week, adjustable between 07:30 a.m.–08:00 p.m., Monday to Friday, and as deemed necessary. Heavy overtime seasonally and periodically, as required.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Bilingual Planning,Purchasing&MarketingーDPS Planning Assistant Manager(Japanese/English)

  • Description

    Under general supervision of Manager-Destination Products & Services Division, carries out the policies and procedures set forth by the company pertaining to the successful operation of the Destination Products & Services Division. Plans, develops, coordinates and negotiates contracts for new optional tours, omiyage products, transportation, meal, admission, etc.  Oversees the total planning, purchasing, set-up, information distribution, etc. of all destination products.  Monitors section goals and work flow to obtain optimum efficiency and economy of operations and maximize profits.Perform other duties as assigned.  

    Requirements

    College degree or commensurate experience.
    A minimum of 3 years of related work or industry related experience of media sales, management, and promotion.
    Ability to professionally and effectively communicate with employees, business partners, and clients in English and Japanese via written and verbal communication methods.
    Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a positive manner.
    Interpersonal skills to communicate and negotiate with inside and outside sources.
    Working knowledge of basic computer systems, application programs, e-mails, and standard office equipment.
    Valid Hawaii driver license preferred.

  • Hours

    Mon-Fri, 8:00 a.m.–5:00 p.m., OT as deemed necessary. Weekend and holiday work may be required. Sometimes goes over the indicated hours during the busy seasons.

  • Apply

    JTB HAWAII TRAVEL, LLC
    Human Resources
    Recruitment
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

Bilingual Customer Service Assistant Manager(Japanese/English)

  • Description

    Under direction of the managerial staff on line, carries out policies and procedures set forth by the company as they pertain to the successful operation of ‘Oli ‘Oli Telephone Center, Hotel Plazas, Travel Plaza, Wedding Advisor. Oversees subordinate staff in their duties of providing efficient and friendly customer service to Japanese/non-Japanese clients. Comprehends every aspect of section responsibilities, and is able to assume any of those operations at any time.

    Requirements

    College graduate.
    3 years progressively more responsible work experience in travel industry, plus 3 years supervisory experience or equivalent combination of experience and education. 5 years cash handling experience.
    Communication skills in English; ability to read, write and speak Japanese; ability to communicate in Japanese/non-Japanese customers in a friendly and courteous manner required.
    Supervisory and training skills.
    Strong personnel management skills and ability to enforce Federal, State and company regulations.
    Knowledge of Hawaii’s tourism infrastructure.
    Knowledge of Japanese tour characteristics, Japanese culture, customs and protocol.
    Working knowledge of basic computer systems, application programs, e-mail and standard office equipment.
    Working knowledge of tour operations, hotel accommodations, and JTB’s tour products and organization.
    Knowledge of telephone operation, telephone etiquette and business protocol.
    Strong interpersonal skills to communicate and negotiate with outside sources.
    Excellent customer service skills and courtesy.
    10-key, math, and cash handling skills.
    Ability to solve problems in a flexible, timely and efficient manner.
    Ability to exercise self-control and handle stressful situations; ability to handle angry customers.
    Ability to work with alertness, attention to detail and to handle multiple tasks simultaneously.
    Ability to work cooperatively with others and deal constructively with conflict.
    Ability to use judgment and discretion. Ability to analyze situations and make decisions.
    Ability to process information quickly to assist staff in other job areas.
    Possession of a valid Hawaii Driver’s license strongly preferred.

  • Hours

    5 days per week on varying shifts and as needed. Weekend and holiday work required. On call for emergencies 24 hours a day. May entertain VIPs after office hours

  • Apply

    JTB HAWAII TRAVEL, LLC
    Human Resources
    Recruitment
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

RENTAL ARRANGEMENT ASSOCIATE (DELIVERY DRIVER)

  • Description

    Prepare pouches of rental devices based on the daily itinerary printouts. Deliver pouches, documents, and other items to designated locations, which may include the airport, Waikiki, and Ala Moana.

    Requirements

    Must have a valid Hawaii driver’s license and a clean driving history to drive a company car.
    Must be able to pass a company medical facility physical examination.
    Ability to lift file boxes, printed data, and documents weighing up to 25 pounds.
    Basic computer skills.
    Ability to work a flexible work schedule including weekdays, weekends, and holidays.

  • Hours

    Part-time (30 hours a week), Sunday-Saturday, 8:00am-2:00pm or 11:00am-6:00pm

  • Apply

    TACHIBANA ENTERPRISES, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu, HI 96817
    tehr@tachibana.com

Bilingual Group Tour Arrangement Specialist II(Japanese/English)

  • Description

    Under general direction, manages and oversees reservations, negotiations, arrangements, and event coordination including hotels, banquets, restaurants, and admissions for incoming Japanese groups and FIT tours. Analyzes the department’s balance of payment from the viewpoint of profit and tries to raise revenue. Assists in planning, coordinating and monitoring department goals and objectives.  Monitors and directs department workload, workflow, and delegates duties. Performs other duties as assigned.

    Requirements

    College graduate.
    Approximately 3 to 5 years progressively more responsible work related experience in travel industry and 1 year of supervisory experience.
    Ability to professionally and effectively communicate with employees, business partners, and clients in English and Japanese via written and verbal communication methods.
    Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner.
    Strong interpersonal skills to communicate and negotiate with inside and outside sources.
    Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs.
    Working knowledge and skills with basic computer systems and software, application programs, presentation programs, e-mail and standard office equipment.
    Working knowledge of JTB’s in-house computer applications and systems.
    Working knowledge and understanding about what JTB group sales in Japan does.
    Ability to type Japanese documents using English keyboard.

  • Hours

    40 hours per week, 8:00 a.m. – 5:00 p.m. Monday-Friday, or as deemed necessary. Heavy work seasonally and periodically.

  • Apply

    JTB HAWAII TRAVEL, LLC
    Human Resources
    Recruitment
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com

Bilingual DPS Optional Tour Operations Associate(Japanese/English)

  • Description

    Ensures that all customer option reservation information is communicated between the agent, the customer and the respective tour vendor. Using the optional tour reservations system, prepares final printouts of optional tours/omiyage and communicates, by email, phone, fax, or Electronic Data Interface (EDI) to the respective vendors. Makes bookings from various sources Controls option blocks in various in-house computer systems (FZK, STAR, etc). Prepares dispatch sheets, obtains flight information from airlines, relays the information to vendors for one-day island tours. Communicates essential information and assists with agents’ reservations, and assists hotel and operations staff regarding optional tours and system inputting. Inputs data into the various in-house computer systems for future, last minute, and past optional tour reservations. Makes gourmet coupon bookings. Perform other duties as assigned.

    Requirements

    Ability to speak, read, and write in Japanese and English (Business level)
    Must be able to use office equipment including copier, fax, phone, printer as well as PC and MS office software at a proficient level
    Must be detail-oriented
    Must have at least 1 year of work experience in admin/clerical jobs.

  • Hours

    Variable between 08:00 a.m.-6:00 p.m. 5 days per week, or as deemed necessary. Weekend and holiday work required.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

DIESEL MECHANIC 2nd Class

  • Description

    Under general supervision independently performs gasoline and/or diesel engine overhaul, repair, and servicing of vehicles and equipment in a diversified fleet. Performs routine preventative maintenance and inspections on vehicles/equipment, according to the maintenance schedule timeframe for all vehicles and equipment. a.Evaluates, analyzes and tests automotive systems to determine nature and extent of defect. Inspects and indentifies problems, and repairs malfunctioning vehicles/equipment. Identifies needed repair parts, and fabricates parts as necessary. Performs emergency field repair, in all types of weather, including pickup and delivery to the job site. Performs general maintenance on equipment/vehicles, as well as the garage building, bus wash, gas tanks, equipment and grounds when necessary. Maintains accurate records of time and materials along with the amount of service provided on each job. Maintains work area; maintains tools and equipment in safe, clean and usable condition. Upon completion of probationary period (90 days), must demonstrate the ability to work independently and complete assigned work without constant supervision.

    Requirements

    Graduate from an accredited college, trade school, or high school, and/or 6 years mechanical experience/training in electronic, diesel, air brakes, and cooling systems.
    Within the last 10 years, 2 years work experience as a Fleet Mechanic – 3rd Class, and or a 2 year degree from an accredited college or trade school.

    Knowledge of :
    1. Methods, materials, tools and techniques used in vehicle and equipment repair and maintenance.
    2. Diagnosing mechanical problems and performing repairs.
    3. Safety practices and procedures.
    4. Mechanical design and fabrication.
    5. Electrical systems, including computerized induction/ignition systems.
    Skills:
    1. Use of power and hand tools.
    2. Use of diagnostic equipment.
    3. Acetylene and electric arc welding.
    4. Operation of vehicles and equipment for diagnostic purposes.

    Must begin work on obtaining State of Hawaii CDL B license plus passenger endorsement within a year.
    ASE certifications H4 and H8.

  • Hours

    Shift Work, 40 hours per week, Sunday - Saturday

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    tpthr@tpthawaii.com

BILINGUAL HOTEL PURCHASING SUPERVISOR (JAPANESE/ENGLISH)

  • Description

    Under general direction, supervises and assists subordinate staff in negotiating, establishing, and reviewing contracts with hotels, food & beverage outlets, and other business partners. Organizes rates and conditions, and submits them to relevant departments and Japan offices. Supervises and assists subordinate staff in negotiating, establishing, and reviewing contracts for annual and seasonal programs with hotels, food & beverage outlets, and other business partners. Provides tariff data and information to JWV; updates and maintains tariff data in Tariff System, FZK, TOGO, JMK, and other JTB related systems. Establishes and maintains a viable communication network and good relationships with business partners. Updates contract information and distribute to relevant departments. Compiles relevant data for research purposes. Researches and prepares information to be updated on JTB Hawaii homepage. Analyzes and resolves work problems, and responds to and assists staff members in solving work problems. Resolves interpersonal conflicts among staff members. Explains departmental and company policies and procedures to staff members and enforces these regulations. Plans, delegates, manages, coordinates, and follows up on work assigned to subordinates; determines work procedures, prepares and adjusts work schedules, expedites workflow to meet deadlines, and maintains a high level of work accuracy and productivity. Directs staff members in improving quality of service. Works with management to monitor staff attendance, supervises, trains, counsels, and motivates to execute their job responsibilities to achieve departmental goals; evaluates job performance, and takes appropriate action as need; maintains daily attendance in attendance system. Recommends or initiates action to managerial staff pertaining to personnel such as hiring, promotion, transfer, discharge, and disciplinary measures. Coordinates with other departments, division, and affiliated companies to assure that all details of contracts are organized smoothly.

    Requirements

    College degree or commensurate experience.
    A minimum of 2 years of experience in the travel industry required, and a minimum of 1 year supervisory experience preferred.
    Basic computer skills, including MS Word, Excel, and e-mail systems.
    Negotiation skills, and ability to comprehend, analyze, and prepare written contracts required.
    Communication skills in Japanese (reading, writing, and speaking) and English at the business level.
    Supervisory skills including, but not limited to, effectively and constructively resolving conflict, and ability to understand and enforce Federal, State, and company regulations.

  • Hours

    Full-time, M-F, 8:00am - 5:00pm

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

BILINGUAL HOTEL PURCHASING SPECIALIST (JAPANESE/ENGLISH)

  • Description

    Under general direction, assists in forecasting room needs for inbound JTB customers and purchasing room blocks for all JTB tours. Negotiates, establishes, reviews, analyzes, and updates all contracts with hotels, food & beverage outlets, and other business partners; organizes rates and conditions and submits them to Japan offices. Provides tariff data and information to relevant sections regarding JTB Tariff; update and maintain tariff data in Tariff System, TOGO, FZK, JMK, and other JTB related systems. Update contract information and distribute to relevant departments. Compile relevant data for research purposes. Establish and maintain a viable communication network and relationship with business partners, and all related management and staff in other departments to ensure that all aspects of Purchasing function smoothly. Coordinate activities involving contracts with other related departments to affect operational efficiency and finances. Analyze and solve problems relating to Purchasing staff and job responsibilities. With Supervisor, train and educate Purchasing staff in the execution of their job responsibilities. Analyze departmental budget to identify areas in which reductions can be made, and allocate operating budget. Verify, approve, and process payments and expenses.

    Requirements

    College degree or commensurate experience.
    3 to 5 years of experience in the travel industry, tour arrangement, or equivalent experience.
    Basic computer skills, including MS Word, Excel, and e-mail systems.
    Negotiation skills, and ability to comprehend, analyze, and prepare written contracts required.
    Communication skills in Japanese (reading, writing, and speaking) and English at the business level.

  • Hours

    Full-time, M-F, 8:00am - 5:00pm

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

BILINGUAL HOTEL PURCHASING ASSOCIATE (JAPANESE/ENGLISH)

  • Description

    Under general direction, reviews, negotiates, coordinates, and establishes all contracts with hotels, restaurants, and other business partners. This position will also update and maintain tariff data in various computer systems, and distribute data to relevant departments and JTB companies for reference and publishing; update contract information and distribute to relevant departments; research and prepare information to be updated in JTB Hawaii homepage; compile relevant data for research purposes; establish and maintain a viable communication network and good relationships with business partners; coordinate with other departments for promotion and development of new programs.

    Requirements

    High school diploma or commensurate experience.
    Basic computer skills, including MS Word, Excel, and e-mail systems.
    Negotiation skills, and ability to comprehend, analyze, and prepare written contracts required.
    Communication skills in Japanese (reading, writing, and speaking) and English at the business level.

  • Hours

    Full-time, M-F, 8:00am - 5:00pm

  • Apply

    JTB HAWAII TRAVEL, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine Street
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

HRIS SPECIALIST

  • Description

    Primary Responsibilities: Under the general direction of the Corporate Director of Human Resources, this position will work closely with the project team on human resources information system implementation and maintenance. This position is also responsible for delivering all facets of recruiting success throughout the organization, through the development of recruiting plans, employing traditional sourcing strategies and resources as well as developing new, creative recruiting ideas. This position assists in implementing continuous improvement initiatives to enhance employee engagement, morale, and working relationships and ensures positive, fair, and consistent employee relations. Provides assistance in carrying out policies relating to all phases of human resource activity with emphasis on recruitment, placement, employee relations, and employee services for all companies and subsidiaries within the JTB Hawaii organization.
    Essential Functions:
    1. Responsible as the point of contact with the provider for the recruitment tracking system and coordinates the implementation, maintenance and training of the system.
    2. Participates with the project team in the planning, implementation and training of the human resources information system. Assists in identifying data fields needed for tracking of data for completion of various reporting requirements.
    3. Responsible for all recruitment activities including advertising, pre-screening, interviewing and processing viable candidates for division and areas of responsibility within the organization. Achieves staffing objectives by recruiting and evaluating job candidates, advising hiring managers, and handles all aspects of on-boarding process including performing reference and background checks.
    4. Recommends establishment of procedures for recruitment and placement. Directs or performs the design and placement of employment advertising.
    5. Updates and maintains job descriptions in consultation with management.
    6. Coordinates new employee orientation with the Corporate HR Specialist/Trainer.
    7. Handles in-processing of new employees, employee counseling, and exit interviews.
    8. Develops networks to find qualified candidates such as through industry contacts, trade groups, university/colleges and schools, association membership, employees, etc. Responsible for relations with outside employment agencies and recruiters.
    9. Responsible for coordinating participation in career fairs in addition to conducting an in-house job fair as needed.
    10. Keeps involved in activities related to improving employee morale.
    11. Advises and serves as a resource to the management staff and employees regarding personnel policies, procedures and practices; labor laws, employees’ and employer’s rights and regulatory compliance.
    12. Handles employee relations issues with company personnel and management and is involved in meetings with employees, mediation between staff, communication with managers, conflict resolution and retention of employees.
    13. Studies legislation to keep current on labor and employment law.
    14. Provides assistance to all staff involving services and support functions in the Human Resources area.
    Secondary Functions:
    1. Maintains records, prepares reports and statistical analyses as required.
    2. Performs new employee orientation in the absence of the Corporate HR Specialist/Trainer.
    3. Serves as back up in the absence of the Human Resources Manager; performs the functions and responsibilities to get the job done.
    4. Performs other duties as assigned.

    Requirements

    Skill/Knowledge:
    Read, analyze, and interpret general business periodicals, professional journals or governmental regulations. Write reports, business correspondence, and policies/procedures manuals. Effectively present information and respond to questions from managers, employees, and the general public. Knowledge of principles and practices of human resources administration; applicable federal, state, and local laws, regulations, ordinances, and policies. Relate to and handle people effectively, fairly and with respect. Display a high degree of judgment, discretion and ability to handle confidential information in a discreet manner. Ability to adapt to changes in management and company structure.

    Experience/Education:
    A combination of education and experience providing the required skill and knowledge for successful performance would be considered for qualification. Typical qualifications would be equivalent to:
    1. College degree or equivalent
    2. Three to five years or more of related experience and/or training; or
    3. Equivalent combination of education and experience.
    4. Prior experience with Ceridian or other payroll/recruitment system preferred.
    5. Prior project management experience is preferred.
    6. Ability to speak, read, write Japanese is preferred.

    Physical Demands:
    Physical abilities consistent with job duties. Light tasks normally found in an office environment. Occasionally lifts file boxes, printed data and documents weighing up to 10 pounds. Must read, write, and speak clearly in person and on the telephone and in person. Communicate effectively, verbally and in writing, to a diverse range of audiences and settings.

    Mental Demands:
    Normal mental/visual attention, connection with standard work flow. Requires alertness, attention to detail, concentration, and ability to analyze and adjust to changing situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists. Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form. Plans, makes decisions, works under pressure to meet deadlines, works cooperatively with others, and deals constructively with conflict. Handles stressful situations, solves problems and complaints in a timely and professional manner.

  • Hours

    Full-time, M-F, 8:00am-5:00pm, and as deemed necessary

  • Apply

    JTB HAWAII, INC.
    Attn: Human Resources
    818 Pine Street
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

HR MANAGER

  • Description

    Primary Responsibilities: Under general direction of Corporate Director of Human Resources, develops, implements and coordinates policies and programs encompassing all aspects of human resources management: including employment, labor relations, wage and salary administration, compensation and benefits, training, placement, and employee services.
    Essential Functions:
    1. Responsible for all areas of human resources for company: Develops, implements, monitors, enforces, updates, and maintains company policies and procedures, rules and regulations, and employee handbook; manages all phases of employment including recruitment, advertising, interviewing, screening, hiring, training, and termination. Counsels employees when necessary.
    2. Advises and serves as a resource to the management staff and employees regarding personnel policies, procedures and practices, labor laws, employees’ and employer’s rights and regulatory compliance. May seek advice from professional consultants for resolution of human relations and work performance problems within the company. Acts as a facilitator in employee/employer disputes or grievances; responsible for resolution of disputes.
    3. Keeps abreast of employment and labor related laws and regulatory requirements, and disseminates pertinent information to top management when necessary. Consults with external professionals and authorities such as advisors, attorneys and government agencies when necessary; acts as company representative in case of any legal issues.
    4. Participates in resolving human relations and work performance problems within the company. Acts as a facilitator in employee/employer disputes or grievances; responsible for resolution of the disputes.
    Recruitment:
    5. Establishes procedures for recruitment and placement. Directs and/or performs the exempt and nonexempt recruiting, interviewing, selection and placement of applicants for employment. Directs or performs design and placement of employment advertising. Responsible for relations with outside employment agencies and recruiters. Directs and/or performs new employee orientation, in-processing, exit interview and employee counseling.
    6. Prepares reports for management’s use and reference with regards to forecasting employment needs, workforce tracking, etc.
    Compensation / Benefits:
    7. Manages employee benefits program for the organization: plans and directs implementation and administration of benefits programs designed to insure employees against loss of income due to illness, injury, layoff, or retirement. Administers qualified benefit plan, such as 401(k), medical, dental, COBRA, group life, TDI, Workers Compensation, vacation, leave of absence, etc.
    8. Manages compensation function for the company. Develops, implements and maintains wage and salary program. Ensures timeliness and accuracy of data input to payroll system.
    9. Ensures payroll is processed in a timely manner, in accordance with wage and hour laws, Fair Labor Standards Act, and in compliance with regulatory agencies.
    Supervisory Duties:
    10. Supervises subordinates to include motivating and directing staff to achieve individual and departmental goals and objectives. Educates, evaluates, counsels, guides and trains subordinates in execution of their job responsibilities in pursuit of career development.
    11. Plans, delegates, and follows up on work assigned. Determines work procedures, prepares and adjusts work schedules, and expedites work flow and assignment to meet deadlines.
    Secondary Functions:
    1. Maintains records, prepares reports and statistical analyses as required.
    2. Monitors and maintains time keeping records for subordinate personnel.
    3. Serves as back up in absence of the subordinate staff; performs the functions and responsibilities to get the job done.
    4. Serves as back up in the absence of the Corporate Director of Operations and Human Resources; performs the functions and responsibilities to get the job done.
    5. Performs other related duties as assigned.

    Requirements

    Skill/Knowledge:
    For this position to succeed, the following qualities, skills and knowledge must be met:
    •Leadership, self-confidence, motivation, decisiveness, flexibility, sound business judgment, and determination.
    •Must have knowledge, experience and understanding of the following Leadership competencies: Financial Management, Leadership, Customer Knowledge, People Development, Communication and Vision.
    •Must be detailed oriented, highly accurate, conscientious, and able to work independently and with a team, be creative, and possess strong organizational skills.
    •Must possess strong interpersonal and exceptional problem solving skills.
    •Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
    •Knowledge of principles and processes involved in business an organizational planning, coordination, and execution. This includes strategic planning, resource allocation, leadership techniques, and production methods.
    •Knowledge of principles and practices involved in personnel/human resource functions. This includes recruitment, selection, training, and promotion regulations and procedures; compensation and benefits packages; and personnel/payroll information systems.

    Experience/Education:
    •Bachelor’s degree; or Ten years related experience and/or training;
    •Any suitable combination of education and experience will be considered.
    •At least five years of supervisory experience.

    Physical Demands: Physical abilities consistent with job duties. Light tasks normally found in an office environment. Occasionally lifts file boxes, printed data and documents weighing up to 25 pounds. Must be able to drive a car and possess a current valid driver’s license.

    Mental Demands: Requires alertness, concentration, and attention to detail; be highly accurate, and conscientious. Must be able to perform mathematical computations. Must have the ability to define problems, collect data, establish facts, and draw valid conclusions. Must have an analytical mind to be able to quickly assess large amounts of information and data, and make timely and sound business decisions. Must be highly organized and have the ability to adapt quickly to changing priorities. Must exercise awareness to detect and resolve any discrepancies or irregularities. Must have superior time management skills with the ability to manage multiple tasks concurrently. Requires good oral communication skills to communicate effectively with employees, management, other top management, affiliates and with external contacts. Must be able to plan, make decisions, and work under pressure to meet deadlines. Requires working cooperatively with others, deal constructively with conflict, and have the ability to handle stressful situations.

  • Hours

    Full-time, M-F, 8:00am-5:00pm, and as deemed necessary

  • Apply

    JTB HAWAII, INC.
    Attn: Human Resources
    818 Pine Street
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Part Time Bilingual Customer Service Associate(Japanese/English)

  • Description

    Provides general information on dining, shopping, optional tours, etc. and assistance to Japanese customers at various plaza locations and Travel Plaza by telephone or briefing in person. Solves problems and helps with emergency situations. Reports to supervisor any extraordinary incidents with tours such as accidents, long flight delays, etc. Meets with tour to adjust and finalize tour itinerary to ensure smooth movement. Reviews rooming lists of arrival groups provided by hotels to verify that requests such as category, room type, bed type, view, etc. are confirmed. Prepares documents and materials for arrival tours; reviews itinerary and arrangements, makes simulation for incoming groups, and plans workflow according to updated movements. Sells and books optional tours; sells souvenirs and other items.

    Requirements

    1 year experience in customer service or travel industry preferred. Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in Japanese and English via written and verbal communication methods. Knowledge of customer service including telephone etiquette, business protocol preferable. Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. Basic math, 10-key, cash handling skills. Working knowledge and skills with basic computer systems and software, application programs, e-mail and standard office equipment.
    Problem-solving skills to flexibly meet demands of customers. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner. Ability to handle multiple tasks simultaneously.
    Ability to work with concentration, accuracy, and attention to detail

  • Hours

    Shift work variable between 6:00 a.m. and 10:00 p.m. Part time typically works 20~39.9 hours per week and as deemed necessary.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

On-Call Customer Service Associate /Kona(Japanese/English)

  • Description

    Under general supervision, meets and briefs Japanese client and non-Japanese client all tour types at airport for both arrivals and departures; coordinates baggage movement to correct destinations for arrivals and assists baggage check-in to the airlines for departures. Conducts briefing, sells, books and confirms optional tours and souvenirs; answers telephone at main business lines and Oli Oli Telephone Center lines; works with tour escort for groups.

    Requirements

    1-year cash handling experience. Ability to professionally and effectively communicate with employees, business partners, and clients in English and Japanese via written and verbal communication methods. Knowledge of customer service including telephone etiquette, business protocol preferable. Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. Computer skills; ability to input/output sales. Ability to handle stressful situations; ability to solve problems and handle complaints in calm, professional manner. Ability to work with alertness, accuracy, flexibility and attention to detail. Ability to remember/keep up with constantly changing details regarding hotels, airlines, tour movements, prices, time schedules, etc. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner. Possession of a valid State of Hawaii driver’s license.

  • Hours

    Variable between 5:30 a.m.-6:00 p.m., occasionally extending beyond 8:00 pm. On-call works only when needed or assigned. Number of days and hours scheduled will vary.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Part Time Bilingual Customer Service Associate(Japanese/English)_Kona

  • Description

    Under general supervision, meets and briefs Japanese client and non-Japanese client all tour types at airport for both arrivals and departures; coordinates baggage movement to correct destinations for arrivals and assists baggage check-in to the airlines for departures. Conducts briefing, sells, books and confirms optional tours and souvenirs; answers telephone at main business lines and Oli Oli Telephone Center lines; works with tour escort for groups.

    Requirements

    1-year cash handling experience. Ability to professionally and effectively communicate with employees, business partners, and clients in English and Japanese via written and verbal communication methods. Knowledge of customer service including telephone etiquette, business protocol preferable. Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. Computer skills; ability to input/output sales. Ability to handle stressful situations; ability to solve problems and handle complaints in calm, professional manner. Ability to work with alertness, accuracy, flexibility and attention to detail. Ability to remember/keep up with constantly changing details regarding hotels, airlines, tour movements, prices, time schedules, etc. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner. Possession of a valid State of Hawaii driver’s license.

  • Hours

    Variable between 5:30 a.m.-6:00 p.m., occasionally extending beyond 8:00 pm. Part time 30 hours per week

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Bilingual Assistant Manager_Kona/Maui (Japanese/English)

  • Description

    Under direction of the managerial staff, carries out policies and procedures set forth by the company as they pertain to the successful operation of Kona office, Kona airport, ‘OliOli Telephone Center, Maui office, hotels and harbors. Collaborates with staff at Honolulu office to develop, maintain and execute the marketing and sales programs of both Kona office and Maui office, establish clientele and achieve long-term goals of the company. Assists in generating sales to agents, wholesalers, and other clientele in the Japan marketplace by promoting JTB services. Oversees subordinate staff in their duties of providing efficient and friendly customer service to all clients at Maui and Big Island including at Kauai and Lanai as needed. Comprehends every aspect of section responsibilities, and is able to assume any of those operations at any time. Work location/ Kailua-Kona , Big Island

    Requirements

    3 years progressively more responsible work experience in travel industry, plus 3 years supervisory experience or equivalent combination of experience and education. Communication skills in English; ability to read, write and speak Japanese; ability to communicate all customers in a friendly and courteous manner required. Supervisory skills and training skills. Strong personnel management skills and ability to enforce Federal, State and company regulations. High level of customer service skills. Knowledge of Hawaii’s tourism infrastructure. Knowledge of Japanese tour characteristics, Japanese culture, customs and protocol. Working knowledge and skills with basic computer systems and software, application programs, e-mail and standard office equipment. Ability to create spreadsheets, sales inputs/outputs, other documentation and business correspondence. Planning and organizational skills to develop every aspect of business related to structure, customer services and employees. Resides in Big Island is required. Ability to travel between Oahu, Kona and Maui. Ability to exercise self-control and handle stressful situations; ability to handle angry customers. Ability to work cooperatively with others and deal constructively with conflict. Ability to work under pressure to meet deadlines. Ability to handle multiple tasks simultaneously. Ability to handle confidential information in a discreet manner. Possession of Hawaii State Driver’s license required.

  • Hours

    5 days per week with varying as needed. Weekend and holiday work required. On call for emergencies 24 hours a day schedule. May entertain VIPs after office hours. Performs Japanese Answering Service on-call duties from 06:00 p. m. through 08:00 a. m.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Bilingual Customer Service Associate(Japanese/English)_Kona

  • Description

    Under general supervision, meets and briefs Japanese client and non-Japanese client all tour types at airport for both arrivals and departures; coordinates baggage movement to correct destinations for arrivals and assists baggage check-in to the airlines for departures. Conducts briefing, sells, books and confirms optional tours and souvenirs; answers telephone at main business lines and Oli Oli Telephone Center lines; works with tour escort for groups.

    Requirements

    1-year cash handling experience. Ability to professionally and effectively communicate with employees, business partners, and clients in English and Japanese via written and verbal communication methods. Knowledge of customer service including telephone etiquette, business protocol preferable. Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. Computer skills; ability to input/output sales. Ability to handle stressful situations; ability to solve problems and handle complaints in calm, professional manner. Ability to work with alertness, accuracy, flexibility and attention to detail. Ability to remember/keep up with constantly changing details regarding hotels, airlines, tour movements, prices, time schedules, etc. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner. Possession of a valid State of Hawaii driver’s license.

  • Hours

    Variable between 5:30 a.m.-6:00 p.m., occasionally extending beyond 8:00 pm. Full time 40 hours per week

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

CUSTOMER SERVICE HQ OPERATION ASSOCIATE(Japanese/English)

  • Description

    Communicates, reports, solves problems and performs other liaison jobs among various tour operating areas. Adjusts tour itineraries as Japan office sends updated tour information. Assigns, corrects, adds and revises transaction-related movements with tours using computer system, sometimes manually, and informs pertinent departments of changes made. Adjusts and distributes changes to itineraries. Itemizes finalized tours and informs pertinent departments of hotel duration, categories, flight changes, etc. Makes tour adjustments, cancellations and other arrangements with various departments and business associates during arrival and departure flight delays or cancellations; changes information in computer accordingly. Reports any major incidents during tour’s stay in Hawaii to Japan office, superiors and other responsible areas. Communicates with tour vendors to make requests and adjustments, including occasional tour waiver requests. Performs other duties as assigned.

    Requirements

    Fluent in Japanese language skills( speaking, reading writing). Customer service skill. Computer operation skill. Must be able to take multiple actions promptly and accurately. Must be able to work under pressure. Experience in customer service in tourism preferred.

  • Hours

    FULL TIME: 8 hrs./day, 5 days/week, Sunday - Saturday, 7:30am - 6:00pm. Occasional overtime required.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources
    Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

Bilingual Customer Service Associate(Japanese/English)

  • Description

    Provides general information on dining, shopping, optional tours, etc. and assistance to Japanese customers at various plaza locations and Travel Plaza by telephone or briefing in person. Solves problems and helps with emergency situations. Reports to supervisor any extraordinary incidents with tours such as accidents, long flight delays, etc. Meets with tour to adjust and finalize tour itinerary to ensure smooth movement. Reviews rooming lists of arrival groups provided by hotels to verify that requests such as category, room type, bed type, view, etc. are confirmed. Prepares documents and materials for arrival tours; reviews itinerary and arrangements, makes simulation for incoming groups, and plans workflow according to updated movements. Sells and books optional tours; sells souvenirs and other items.

    Requirements

    1 year experience in customer service or travel industry preferred. Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in Japanese and English via written and verbal communication methods. Knowledge of customer service including telephone etiquette, business protocol preferable. Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. Basic math, 10-key, cash handling skills. Working knowledge and skills with basic computer systems and software, application programs, e-mail and standard office equipment.
    Problem-solving skills to flexibly meet demands of customers. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner. Ability to handle multiple tasks simultaneously.
    Ability to work with concentration, accuracy, and attention to detail

  • Hours

    Shift work variable between 6:00 a.m. and 10:00 p.m. Full time 40 hours per week/5 days per week

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

On-Call Customer Service Associate(Japanese/English)

  • Description

    Provides general information on dining, shopping, optional tours, etc. and assistance to Japanese customers and non Japanese at various plaza locations and Travel Plaza by telephone or briefing in person. Prepares documents and materials for arrival tours; reviews itinerary and arrangements, makes simulation for incoming groups, and plans workflow according to updated movements. Adjusts arrangements when necessary and informs CS Headquarters and/or other staff; transmits total group counts to affiliated companies. Sells and books optional tours; sells souvenirs and other items. Occasionally contact to optional department/op vender for booking/reconfirms. Balances and closes daily cash and credit card sales; makes deposits, verifies change on hand. Other duties as assigned.  Locations:  1.Waikiki and Ala Moana

    Requirements

    English/Japanese- speaking/reading/writing at business level. Basic computer skills. 1 year experience in customer service or travel industry preferred. 6 months cash handling experience preferred. Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in Japanese and English via written and verbal communication methods.

  • Hours

    On -call : 4-8 hrs. /day, 3-5 days/week, Sunday - Saturday, 6:00am - 10:00pm. Overtime often required, Flexible Schedule required.

  • Apply

    JTB HAWAII TRAVEL, LLC.
    Attn: Human Resources Recruitment
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

CUSTOMER SERVICE – RENT A CAR (Japanese/English)

  • Description

    Provide customer service for Rent-A-Car reservations and walk-in customers, such as providing information about the rental cost and policy, taking bookings, and completing paperwork with the customers. The position also requires resolving overdue rentals and responding to customer complaints. Also respond to phone and email inquiries. Must be willing to work at all Nippon Rent a Car locations within Waikiki: Discovery Bay, DFS T Galleria, Waikiki Beach Marriott

    Requirements

    Bilingual in Japanese and English language (speak/read/write)
    Computer proficiency (MS Word and Excel, email)
    Ability to work with alertness, attention to detail, and handle multiple tasks simultaneously
    Ability to work under pressure
    Ability to work a flexible schedule, including weekdays, weekends, and holidays

  • Hours

    Full-time (40 hours/week) or Part-time, (less than 40 hours/week), Sunday-Saturday, 7:00am-6:00pm

  • Apply

    TACHIBANA ENTERPRISES
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu, HI 96817
    tehr@tachibana.com

ON-CALL BILINGUAL CUSTOMER SERVICE ASSOCIATE ( Korean/ENGLISH)

  • Description

    Under general supervision, provides customer service (meet & greet, briefing & explanation, tour coordination, product promotion & sales) to clients from global inbound markets.  Assist in developing post-arrival tour products, programs, and collaterals to increase sales revenue from global inbound market.

    Requirements

    1 year travel industry experience preferable. Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in written and verbal communication methods. Working knowledge of Hawaii’s tourism infrastructure. Knowledge of Korean language, tour characteristics, culture and customs desirable. Ability to interpret/translate between Korean/English, and Korean/Japanese desirable. Working knowledge of basic computer systems, application programs, e-mail, Powerpoint and standard office equipment. Additional knowledge of web-related software and programs desirable. Problem solving and organizational skills. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly, professional, and positive manner.

  • Hours

    On-call typically works only when needed or assigned. Number of days and hours scheduled will vary.

  • Apply

    JTB GLOBAL TRAVEL SERVICE, LLC.
    Attn: Human Resources
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

On-Call Bilingual Customer Service Associate (Mandarin Chinese/English)

  • Description

    Under general supervision, provides customer service (meet & greet, briefing & explanation, tour coordination, product promotion & sales) to clients from global inbound markets.  Assist in developing post-arrival tour products, programs, and collaterals to increase sales revenue from global inbound market.

    Requirements

    1 year travel industry experience preferable. Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in written and verbal communication methods. Working knowledge of Hawaii’s tourism infrastructure. Knowledge of Chinese language, tour characteristics, culture and customs desirable. Ability to interpret/translate between Chinese/English, and Chinese/Japanese desirable. Working knowledge of basic computer systems, application programs, e-mail, Powerpoint and standard office equipment. Additional knowledge of web-related software and programs desirable. Problem solving and organizational skills. Ability to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly, professional, and positive manner.

  • Hours

    On-call typically works only when needed or assigned. Number of days and hours scheduled will vary.

  • Apply

    JTB GLOBAL TRAVEL SERVICE, LLC.
    Attn: Human Resources
    818 Pine St.
    Honolulu, HI 96817
    jobs@jtb-hawaii.com

GUIDE/GIFT COORDINATOR (JAPANESE/ENGLISH)

  • Description

    Under general direction of the Daily Service Assistant Manager, accepts requests for guide assignments by JTB Hawaii Travel, LLC and/or any other affiliated business partners, and assigns tasks to our guides or contracted freelance guides. Ensure that all of the guide operation goes smoothly and maintain customer satisfaction. For Daily Gift Operation, assembles gift baskets according to the orders received by JAS and delivers them to designated locations which mainly consist of Waikiki hotels.

    Requirements

    Must have 1 year of customer service or equivalent experience.
    Must be able to speak, read, and write in Japanese and English.
    Computer proficiency (including emails, Word, Excel).
    Must have a valid Hawaii driver license, a clean driving history, and pass the company's physical exam.
    Must be able to clear the Department of Transportation background checks to obtain an airport badge.
    Ability to communicate effectively via written and verbal communication methods.
    Ability to lift up to 25 pounds.
    Must be able to work a flexible working schedule including weekdays, weekends and holidays.

  • Hours

    Full-Time, Sunday-Saturday, between 8am-6pm

  • Apply

    Tachibana Enterprises, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    tehr@tachibana.com

TOUR DRIVER

  • Description

    Provide transportation for shuttle transfers and charter excursions such as golf tours and optional tours for customers. Perform scheduled transfers, arrivals, and departures at designated pickup locations including hotels and tour related properties. Adhere to Hawaii traffic regulations including traffic lights and signs and comply with the Federal Motor Carrier Safety Regulations. Ensure the safety of the passengers and pedestrians to minimize the risk of traffic accidents. Interact with customers to convey the most updated information and regularly communicate with tour conductors, tour coordinators, and/ or tour guides to provide comfortable transportation services. Keep up with movement schedules while following tour itinerary to maximize customer satisfaction with our tour services. Assist passengers with entering and exiting the vehicle. Load/unload baggage and luggage, which may include golf equipment, water sports equipment, and other items. Report delays, accidents, or incidents by radio or cellular phone to the dispatch department, using standard radio codes and procedures. Conduct vehicle inspections and make operational checks before/after the trip. Report any mechanical problems to Vehicle Safety Specialist in writing on the Driver’s Inspection Report for proper vehicle maintenance.

    Requirements

    Must be able to speak, read, and write in English.
    Japanese skills preferred, but not necessary.
    Must have a valid Hawaii driver license, a clean driving history, and pass the company's physical exam.
    Must be able to speak effectively and clearly in an audible voice.
    Must regularly lift and/or move up to 50 pounds. Occasionally lift and/or move up to 70 pounds.
    Must be able to work a flexible working schedule including weekdays, weekends, and holidays.

  • Hours

    Full-time or Part-time, Sunday-Saturday, variable hours between 5:00am-9:00pm

  • Apply

    Tachibana Enterprises, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    tehr@tachibana.com

NIGHT SHIFT CALL CENTER ASSOCIATE (JAPANESE/ENGLISH)

  • Description

    Handle customer inquiries through telephone and email, including handling multiple calls simultaneously. Research required information using available resources. Manage and resolve customer complaints. Provide customers with product and service information. Process reservations, forms and applications. Identify and escalate priority issues. Document all call information according to standard operating procedures. Provide excellent service to customers. Follow up on claims until a solution is found. Send complaints from customers to the companies providing the services.

    Requirements

    Bilingual in Japanese and English language (speak/read/write)
    Computer proficiency (MS Word, Excel, email)
    Some experience in a call center or customer service environment
    Good data entry and typing skills
    Ability to perform multiple tasks simultaneously
    Attention to detail
    Ability to resolve conflicts and complaints from customers in an effective and friendly manner
    Ability to work under pressure
    Ability to work a flexible schedule, including weekends preferred

  • Hours

    Full-Time, Sunday-Saturday, 4:00pm-11:00pm+one overnight shift 10:00pm-8:30am

  • Apply

    TACHIBANA ENTERPRISES, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu, HI 96817
    tehr@tachibana.com

OVERNIGHT-CALL CENTER ASSOCIATE (JAPANESE/ENGLISH)

  • Description

    Handle customer inquiries through telephone and email, including handling multiple calls simultaneously. Research required information using available resources. Manage and resolve customer complaints. Provide customers with product and service information. Process reservations, forms and applications. Identify and escalate priority issues. Document all call information according to standard operating procedures. Provide excellent service to customers. Follow up on claims until a solution is found. Send complaints from customers to the companies providing the services. This position is eligible for the overnight premium pay.

    Requirements

    Bilingual in Japanese and English language (speak/read/write)
    Computer proficiency (MS Word, Excel, email)
    Some experience in a call center or customer service environment
    Good data entry and typing skills
    Ability to perform multiple tasks simultaneously
    Attention to detail
    Ability to resolve conflicts and complaints from customers in an effective and friendly manner
    Ability to work under pressure
    Ability to work a flexible schedule, including weekends preferred

  • Hours

    Part-Time (less than 40 hours/week), Sunday-Saturday, 11:30pm-8:30am (following day)

  • Apply

    TACHIBANA ENTERPRISES, LLC
    Attn: Megumi Nakayama
    Human Resources
    818 Pine St.
    Honolulu, HI 96817
    tehr@tachibana.com

JAPANESE SPEAKING CDL DRIVER

  • Description

    Positions available on Oahu and Maui. Primary Responsibilities: Drives vehicles to transport passengers over specified routes according to time schedule. Essential Functions: 1. Provides transportation for charter excursions and tours for JTB customers and other groups. Performs scheduled transfers, arrivals and departures at the Honolulu International Airport or Maui Airport, at designated briefing sites, and at hotel and tour related properties. 2. Drives vehicle in accordance with traffic regulations and observes traffic lights, other vehicles and pedestrians on the street to avoid accidents. Must comply with the Federal Motor Carrier Safety Regulations. 3. Routinely interacts with customers and tour conductors, coordinators, or guides to make the trip as comfortable and informative as possible. 4. Directly responsible for keeping to strict schedules, adhering to the guidelines of the tour itinerary, and the overall success of the trip. 5. Opens and closes doors and starts and stops vehicle to allow passengers to enter or leave vehicle. Assists passengers to enter and leave vehicle. Loads and unloads baggage and luggage, which may include golf equipment, water sports equipment and other items 6. Regulates air conditioning, lighting and ventilating systems for passenger comfort. 7. Reports delays, accidents or incidents by radio or cellular phone to the dispatch department, using standard radio codes and procedures. 8. Inspects vehicle and makes operational checks pre-trip and post-trip. Checks on vehicle brakes, tires, windshield wipers, lights, oil, fuel, and water supply. Keeps vehicle exterior and interior clean. Fuels vehicles as needed. Keeps the technicians informed of mechanical problems in writing on the Driver’s Inspection Report for proper vehicle maintenance. 9. Must have knowledge of all tours so that proper narration is done. 10. Records readings and information as required by procedures. Must be able to fill out accident reports when necessary. 11. Practices and promotes good customer relations, using professional conduct.

    Requirements

    High school or trade school degree or general education degree (GED).
    Possess a current drivers license; qualify and maintain CDL B with Passenger and Air Brake Endorsements. Pass a company medical facility CDL physical examination and produce a clean drug screen and possess a DOT Physical Medical Certificate of Physical Qualification. Provide a clean driving history.
    Reads, writes and speaks clearly in Japanese. Have the ability to read, analyze and interpret dispatch documents, safety procedures, or governmental regulations. Have the ability to write required operational and safety reports. Have the ability to read and speak English well enough to read road signs, prepare reports, and communicate with law enforcement officers and the public. Have the ability to understand and speak effectively and clearly when communicating with customers, present information (narration) in an audible voice. Have the ability to take a written examination on the Motor Carrier Safety Regulations of the U.S. Department of Transportation.

  • Hours

    Full-Time Shift Work, 40 hours per week (less for Part-Time), Sunday - Saturday

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    tpthr@tpthawaii.com

ENGLISH SPEAKING CDL DRIVER

  • Description

    Positions available on Oahu and Maui. Primary Responsibilities: Drives vehicles to transport passengers over specified routes according to time schedule. Essential Functions: 1. Provides transportation for charter excursions and tours for JTB customers and other groups. Performs scheduled transfers, arrivals and departures at the Honolulu International Airport or Maui Airport, at designated briefing sites, and at hotel and tour related properties. 2. Drives vehicle in accordance with traffic regulations and observes traffic lights, other vehicles and pedestrians on the street to avoid accidents. Must comply with the Federal Motor Carrier Safety Regulations. 3. Routinely interacts with customers and tour conductors, coordinators, or guides to make the trip as comfortable and informative as possible. 4. Directly responsible for keeping to strict schedules, adhering to the guidelines of the tour itinerary, and the overall success of the trip. 5. Opens and closes doors and starts and stops vehicle to allow passengers to enter or leave vehicle. Assists passengers to enter and leave vehicle. Loads and unloads baggage and luggage, which may include golf equipment, water sports equipment and other items 6. Regulates air conditioning, lighting and ventilating systems for passenger comfort. 7. Reports delays, accidents or incidents by radio or cellular phone to the dispatch department, using standard radio codes and procedures. 8. Inspects vehicle and makes operational checks pre-trip and post-trip. Checks on vehicle brakes, tires, windshield wipers, lights, oil, fuel, and water supply. Keeps vehicle exterior and interior clean. Fuels vehicles as needed. Keeps the technicians informed of mechanical problems in writing on the Driver’s Inspection Report for proper vehicle maintenance. 9. Must have knowledge of all tours so that proper narration is done. 10. Records readings and information as required by procedures. Must be able to fill out accident reports when necessary. 11. Practices and promotes good customer relations, using professional conduct.

    Requirements

    High school or trade school degree or general education degree (GED).
    Possess a current drivers license; qualify and maintain CDL B with Passenger and Air Brake Endorsements. Pass a company medical facility CDL physical examination and produce a clean drug screen and possess a DOT Physical Medical Certificate of Physical Qualification. Provide a clean driving history.
    Reads, writes and speaks clearly in English or Japanese. Have the ability to read, analyze and interpret dispatch documents, safety procedures, or governmental regulations. Have the ability to write required operational and safety reports. Have the ability to read and speak English well enough to read road signs, prepare reports, and communicate with law enforcement officers and the public. Have the ability to understand and speak effectively and clearly when communicating with customers, present information (narration) in an audible voice. Have the ability to take a written examination on the Motor Carrier Safety Regulations of the U.S. Department of Transportation.

  • Hours

    Full-Time Shift Work, 40 hours per week (less for Part-Time), Sunday - Saturday

  • Apply

    TRAVEL PLAZA TRANSPORTATION LLC
    Human Resources
    818 Pine St.
    Honolulu HI. 96817
    tpthr@tpthawaii.com

HR/PAYROLL ASSISTANT

  • Description

    Assist in all aspects of payroll, including auditing time & attendance hours work, paid & non-paid leaves & calculation of special pay. Conduct Time & Attendance Software Training & answer any inquiries regarding the program. Ensure the hours are paid timely and accurate in accordance with payroll rules & procedures.

    Requirements

    Organized, detailed professional with minimum 3-4 years of payroll or payroll related experience and/or training. Working knowledge of excel, as well as other basic software. Knowledge of principles and practices of wage and hour regulations, payroll regulatory requirements, federal and state tax and other regulations pertinent to payroll. Working knowledge and skills with computerized systems and software, including human resources management system, payroll system, time clock system, word processing and spreadsheets. Cerdian TimePro and/or HPW system preferred.

  • Hours

    Full Time, M-F, 8:00am - 5:00pm. Weekends, holidays and afterhours, as deemed necessary for payroll.

  • Apply

    <strong>JTB Hawaii, Inc.</strong>
    ATTN: Victor Sokabe
    818 Pine Street
    Honolulu, HI 96817
    Fax: 548-5212
    jobs@jtb-hawaii.com